Reviews
Lewis Payne on 8/14/2025
Friendly honest and efficient
Mary Netzel on 8/12/2025
Staff members were helpful and curious and was able to complete the job in a timely manner. Thank you for the great service
Matthew Gibson on 8/12/2025
Got me in and out quickly and always helpful and friendly folks to work with.
Johnny Zayas on 8/11/2025
Always enjoy the crew at Scott’s, sweet folks!
Courtney Roane on 8/8/2025
Such a professional team. They have customer service on point. The yearly car inspection! Ease if appointment, to having it done. Thank you Scott, Cole and team.
Cory Haraga on 8/7/2025
Very friendly and professional. Would absolutely recommend.
Faith Andrews Bedford on 8/7/2025
Scott and his team could not be more professional. They are prompt, thoughtful and knowledgeable. I can always count on them to tell me just what I need, not a thing more. And they give me handy paperwork to keep track of what they’ve done for me and what and when I’ll need more work. We’ve used them for years and I could not recommend them more.
B Moss on 8/5/2025
They were very helpful in addressing my trucks issue, and were very thorough with their inspection report
Larry Reistetter on 8/2/2025
I recently experienced a big problem with loss of brake power in my 2021 vehicle. Scott’s Ivy made my vehicle a top priority to work on. Their technicians efficiently diagnosed and repaired what needed to be done. They twice test drove it to make sure everything was operating to specifications before I drove it. They are very friendly and do highly professional work.
Jennifer Winston on 8/1/2025
They are an amazing team. Very kind and knowledgeable.
Mike Haas on 7/26/2025
Great place
Megan Horvath on 7/23/2025
I’ve been to a lot of different mechanics and this one really stands out. The integrity and honesty they have is unmatched by other Charlottesville competitors.
linda perriello on 7/16/2025
What a joy it is to have a local team available to service your vehicles in every way. The team is very capable and well trained and the service is impeccable. I especially encourage residence of Ivy Virginia to use Scott’s Ivy Exxon. 7/2024 Once again great service.
Duane Hybertson on 7/14/2025
Excellent service, friendly, performed as promised.
Justin Lee on 7/11/2025
My wife just called to let you know that she had the best car inspection experience. Even though they told her they couldn’t fix the car, she truly appreciated their transparency and the effort they put into diagnosing the issue. Their honesty and professionalism really stood out.
Burkhard Spiekermann on 7/8/2025
responsive, friendly, punctual, professional!
Mary Buford Hitz on 6/30/2025
Rick, Ed and Scott got me in and out quickly and gave me a ride on a super hot day!
Liz Kelly on 6/27/2025
Great service. Good communication, friendly and responsive. I will be back!
Denise S on 6/24/2025
Excellent service, took the time to find different price quotes for the repair of my vehicle. Turn around time to finish work was quickly done.
Connie Mangum on 6/20/2025
Fast friendly service.
Charles Manning on 6/17/2025
Excellent!!!
Heather Kelly on 6/12/2025
We had a lot of deferred maintenance on our car. Cole did a great job in communicating what was needed vs. optional and communicated throughout the process. Our go-to place now.
Ryan Maloney on 6/12/2025
I took my 50+ year-old motorcycle to Scott’s to get it inspected. Staff members kindly took the time to understand the subtleties of the bike, which I really appreciated. They were considerate and careful with it, and I had peace of mind leaving it with them. Thanks guys!
Bradley Daniel on 6/11/2025
Great people. Honest and competent!
Tyler Benckert on 6/9/2025
They're great! Really dig their online appointment making service along with text updates. Brought car in for inspection and was able to see when the inspection finished, what resulted, and tell them to go ahead with the fix. Dropped off first thing in the morning and was ready before lunch. Much Appreciated!
Mark Myers on 6/5/2025
Great service once again from Scott’s. Routine safety inspection and maintenance but we are assured it's always done right.Our #1 station for maintaining our cars.
eddybear15 on 6/3/2025
I had a Virginia inspection and oil change today on my first visit. From start to finish they were totally professional and welcoming. Rarely does one encounter such kindness and civility especially in the automotive universe. I highly recommend these great folks and plan to use them from now on for my vehicles. Thanks guys!
Justin Bailey (Juice) on 6/2/2025
Great service
Susan Villageliu on 5/27/2025
The service is great!! They document with photos every step of the issues with your car and the service they’re providing. I’ve been coming here for years because it really is that special place you hoped you’d find. And they’re nice and provide drop-off and pick-up service.
Barb Tucker on 5/16/2025
We were traveling and called Scott's in an emergency on a Friday based on other reviews We can't say enough about the professional service and honest work they did. We were back on the road in a fair time and as pleased as we could possibly be!
Exploring With Jake S. on 5/16/2025
Extremely helpful and knowledgeable, they even gave us a ride to barracks while waiting for our car, customer service is 10/10
Daniel Becker on 5/9/2025
Efficient communication, using email and texting. Way better at keeping in touch than the Toyota dealer. Fixed lawn care tire same day I dropped it off. Always friendly and eager to help. Honest pricing.
Joshua Biermann on 5/1/2025
We were stranded on the side of the interstate after having a road reflector get lodged between our caliper and rim, busting one of the two mounting bolts off. I called Scott's and they were able to get the bolts from their distributor and delivered it to us! These guys were an extreme blessing and help to get us back on the road as soon as possible! Thanks guys!!
Vaibhav Pandit on 4/29/2025
Great communication. Great service. Really appreciate the responsiveness.
Harry Taylor on 4/18/2025
Always a good experience at this shop. Courteous, knowledgeable staff.
Cora Diamond on 4/15/2025
Very pleased with service at Ivy Exxon. Thank you all! Cora
Sam Brettschneider on 4/8/2025
By far the best experience I’ve ever had with an auto-shop. The servicemen were extremely helpful, the shuttle was extremely quick and reliable and its driver is a great man. The vehicle report was so comprehensive, i felt like a driver coming back to the pits after a qualifying lap going over data with engineers.
David Gillette on 4/8/2025
Couldn’t be happier with the service and friendliness of the staff.
Steve Gaines on 3/27/2025
It was my first visit for a simple service. And they were wonderful. Very prompt. Very friendly. And priced very nicely. Highly recommend!
Patrick Gibbons on 3/26/2025
Unless service or an experience is absolutely way off base I usually hold off leaving reviews. People can have great days or bad days. However if it’s always bad or always good that’s when you know how things really run. I’ll say having made three unrelated visits to the shop in the past 2 weeks has been on each occasion easy, accommodating and very smooth. Kohl, Rick, Ed and the group make you feel like you are welcomed and respected. Communication is excellent. Timeliness is committed to and clear and honest explanations of services are provided. 3 for 3 so far! Most folks assume a shop is going to take advantage of them. More folks know as much about their automobiles as they do their internal organs. These guys are straight forward and share the info, leave it up to you and keep it simple. Like your physician, you can trust these folks. If you want honestly, fairness and timeliness then by all means check Scott’s out. Great service. Greater people.
Melissa Dillon on 3/24/2025
I've been going to Scott's for about a year and a half, since I moved to Ivy. Everyone there is always very friendly and patient when I have a lot of questions. They also set me up with their rewards program to help me get the best deal when I needed new tires.
J Gillerlain on 3/20/2025
Rick was able to evaluate and repair a tire damage from a nail hole. He also checked my tread depths and recommended new tires in the near future and provided some price quotes. I will definitely schedule future repair work at Scott’s Ivy Exxon.
Brian Smith on 3/16/2025
Excellent service and communication!
Shirley Wild on 3/13/2025
Scott's Ivy Exxon is the place to bring your car. They are thorough, efficient, professional and know their business.
Robin Halsey on 3/5/2025
You guys are THE BEST. !! I love your old fashioned politeness. Professional management. And a job well done. !! I couldn’t be more pleased with my experience at your business 👍Thanks
Mary Gordon Hall on 2/26/2025
I had sort of an emergency need for headlight repair. I called my regular mechanic and they said they could not see me for three weeks! I called Scott’s Exxon having been there before for different repairs and they said to just stop by and they’d squeeze me in. Extremely kind! These guys have always come through for me. 10 minutes and I was on my way! I didn’t need it, but they also have a shuttle service. Thanks, Scott’s Exxon!
Blair Turner on 2/18/2025
Another great experience at Scott’s Ivy Exxon!
Campbell Fain on 2/10/2025
I will never go here again. Took my knock around Tesla in for an inspection and was told about two issues that caused the inspection to fail. One of the issues I was told over the phone would cost $3,000 to fix. I have since contacted another mechanic who can not only fix the “$3k” issue but the second issue as well, all for materially less than the $3k Scott’s quoted to fix one of the two issues. $20 inspections do not generate profit, but they generate a pipeline to lucrative, overpriced repair jobs. My concern is for others who run into similar issues and fail to shop around. In my case, I was able to find someone else who could remedy the inspection flaws at a reasonable cost whereby I didn’t feel as though I was getting ripped off. I’m sure the response here will be “we use superior parts” or “back up our service with a warranty,” or whatever, something along those lines, similar to other responses to customers who have encountered similar issues with this establishment. In looking at other one star review ratings, my experience does not appear to be an isolated incident. UPDATE - I don't care that this establishment posted my inspection report for public view, but that seems very unprofessional. I'm not arguing whether or not the component needs replacing, although it will be interesting to see what the other mechanic states, so it shouldn't be necessary to display the report for public consumption to make that determination as to whether or not the control arms are defective. My post didn't deal with whether or not the control arms were defective, but instead highlighted the egregious cost to repair the control arms. If you google or ask Chat GPT "how much does it cost to replace rear control arms in 2021 tesla model y?" the response, even when having it done at a Tesla service center, is MATERIALLY lower. I found someone materially less than $3k to do the control arms AND the light and am satisfied with the price (around 25% of the Scott's Ivy Exxon quote). This goes back to my original point - the inspection doesn't produce profit but does create a pipeline for overpriced repairs. If you get a failed inspection at this establishment, I'd highly recommend shopping around. It took me ten minutes to find a much more reasonable alternative.
Freddy on 2/6/2025
Simple service, and Scott's was 100% honest by not finding things to do that were not needed, a real cause for concern when taking a vehicle in for service. Much appreciated.
Lucy Berndt on 1/30/2025
I love this place. They are awesome. I take my car there any time something needs to be done. I trust them with my car. Not only do they call me by name but they have driven me home when I needed a ride. Service like this is rare any more but Scott's Ivy Exxon gives you personal service that you won't find any where else. I cannot say enough good things about Scott’s Ivy Exxon. The service is absolutely amazing. They go above and beyond the call of duty. I know I have said the same thing when I review this period Scott is amazing. It’s like having a service station that we grew up with. Where everybody knows your name and your father name and your siblings name and it’s just a it’s a blessing. It is a great place.
Beth Stafford on 1/27/2025
Always excellent service. I trust scott’s and have been taking my cars there for several years. I know my car is in good hands at scott’s Ivy Exxon
John Effland on 1/17/2025
I ordered a special Interstate battery from them and it came quickly and a very responsive Rick kept me updated on status.
margaret rice on 1/9/2025
Each interaction or help was extremely pleasant and helpful. Rick and Cole in the office. Both men who gave me rides were very nice. I had a fun conversation with Will. Also your advice was good. Thanks to all.
Susan Turner on 1/9/2025
There was a problem with the oil leakage which was not detected. It could have been catastrophic but Scott's staff corrected the Issue immediately.
Johnny Zayas on 1/7/2025
01/2025 Great service as usual, love the staff here...super friendly and not pushy. Happy New Year! 09/2023 These guys carry Interstate batteries, easy to swap out your old one and install new battery. Great staff and customer service. 06/2023 We continue to bring our cars here, you can't beat the customer service, they stand by their work. Spencer is a sharp technician, love the front office staff. Work done on vehicles is done right. Many thanks to the Scott's crew! We've been taking our vehicles here for a few years, can't recommend them enough. First class customer service, family atmosphere, and honest! There have been a number of times they could've charged us more or lie about doing work we asked for.....they always call and inform us that the work isn't required etc... Scott and Jason are fabulous to deal with but, so are the other staff they have, a true family. They have a loyalty program that saves you money from work done and VA inspections. Great folks!
Carter Bray on 1/3/2025
Excellent work as always. I will continue to take my car to you for service. I have told only good things about your shop to my friends and family.
Jake K on 12/30/2024
Great customer service. Honest. Fair. Highly recommend compared to University Auto
Lester Wilson on 12/30/2024
They gave a honest and very thorough evaluation of my 10-year-old car. They took meticulous notes, added photographs, and explained what work they recommended. I have great confidence in their reliability and expertise.
Craig Colberg on 12/20/2024
Great service!
Lu Spotswood on 12/17/2024
hi again. Scott's ivy exxon went above and beyond today! They replaced 2 tires, fixed a flat in a third, and drove my car back to me this afternoon! please give this small business your work. customer service is everything.
GE Lo on 12/9/2024
Courteous, friendly, quick service on my leaking tire.
Rich Fulks on 12/8/2024
Always a pleasure to have the team work on my truck.
Seth Johnston on 12/3/2024
Very helpful and extremely nice! I was impressed!
bee maningi on 12/2/2024
Scott's Ivy Exxon has always been great – but I'm writing today because their extra generosity & expertise also saved me today from a likely tire blowout! I was dangerously over-inflating my tires by 15 to 20 PSI due to my faulty bicycle-tire-pump-gauge (which I was using to check each tire's pressure/PSI while using their air pump which they let me use for free). Fortunate for me that a mechanic saw me with my clunky pump-gauge and (just to be friendly!) offered me his easier-to-use tire gauge. That's the only way I found out! And then when I saw the big difference in measured PSI, he helped me get all the tires safe. I'm really thankful. I plan to always go there for my future car work, inspections, oil changes, and gas! P.S. Not only is Scott's Exxon generous and helpful, I've gotten car work done there and they've always been highly-expert, great explainers, and friendly.
stephen plaskon on 11/25/2024
The folks at Ivy Exxon are most dependable and efficient. I recently had the unpleasant experience of finding a flat tire as I left for work in the morning. I was able to inflate the tire enough to get it to the Ivy Exxon without an appointment. The folks at the front desk were extremely helpful and accommodating we are so fortunate to have them in our community and I highly recommend you consider them for all your automotive repair needs.
Amy Steers on 11/20/2024
Great service!!!
Thomas Cutitta on 11/19/2024
Excellent staff and service. They really document everything with photos and great feedback. The most professional experience and advice!
Charlie Watkins on 11/12/2024
1st clas treatment. fabulous. Charlie
Wolfgang Hermann on 11/6/2024
Excellent service friendly and ready to give you a lift.
Joanne Gamble on 11/6/2024
Scott's Ivy Exxon has serviced my 2014 Camry for ten years and has kept it in tip top shape. I would recommend them highly. Highly skilled and friendly environment.
David Lapinski on 11/1/2024
I would have my car serviced here if I broke down in their lot. Very disappointing. Just looks for ways to sell unneeded services. Took my car to another mechanic afterwords and prescribed work wasn’t needed
Blsjd Dis on 10/23/2024
We used Scott's for our daughters inspection. They were quick, honest, professional and knowledgeable. They explained she needed new tires. They offer a shuttle to bring you home. Which is most appreciated. I will use them for other services in the future for our family. I highly recommend Scott's!! Thank you Scott's!! Love Scott's in Ivy! They are 100% honest, kind and explain everything before they do any work. Can't recommend a better auto service! A+
Jean Quigley on 10/22/2024
Scott and his team always give good quality service and take the time to explain the what and why of their recommendations. Happy customer for more than five years.
Michael Nixon on 10/21/2024
Love this place. Honest and friendly. Never disappointed. Highly recommend.
Barbara B Wilson on 10/10/2024
We have used Ivy Exxon for decades! Scott and the staff are so friendly and accommodating. They always do a great job and my 2023 Toyota Avalon is still running like new!
Sameer Handa on 10/8/2024
To start with, what a pleasurable way to answer the phone calls. Then they drop me off at home; wait it gets better , they pick me up. As far as I am concerned they are winning already. But sent me an extensive report with pictures and stuff. I felt this place was totally on the up and up.
Kevin Brown on 9/25/2024
very excited to see the new facility once ground is broken and renovation is started, the team deserves some new digs!
Sharon on 9/23/2024
I love Scott's Ivy Exxon! Everyone I've dealt with there is pleasant and knowledgeable. They communicate well in all mediums: in person, on the phone, and via text. And, of course, they do excellent work. Wouldn't take my business anywhere else.
Venessa Stevens on 9/18/2024
Great service, I won’t take my vehicle anywhere else!
Stephanie Goodwin on 9/12/2024
Scott's always provides the best level of detail with photos for all of my repairs--which gives me comfort and confidence. The staff is always friendly and courteous. They make it a pleasure to deal with something that can be very uncomfortable in other places.
Bill Wagoner on 9/10/2024
Scott’s ivy exxon has been our go to since we moved here two years ago. They are professional and take the time to explain/review what they are doing and the cost. Customer service means something to these guys and they have always pleasant to deal with. Inspections, oil changes, fluids, and most issues cars have, they can handle it.
Maggie Wiseman on 9/6/2024
Have always had a great experience here! I recently had a leak in my tire and was able to drop by and have someone look at it to determine if it could be patched. It couldn't & they were able to get me new tires within a day and able to squeeze me in to their busy Friday schedule to get them on before the weekend. They even called to let me know I didn't technically need all 4 tires changed since 2 were still in pretty good condition. They also send an email & text with an assessment of my car that shows the condition of fluids, oil, fan, etc which helps me plan ahead for future maintenance. I really appreciate how communicative they are and how they seem to have my best interest in mind when working on my car. Solid 5 stars for Scotts Ivy Exxon!
Dean Kurtz on 8/22/2024
From my phone call to make an appointment to paying the invoice everyone was professional, kind, knowledgeable and completed the work in a timely manner. This is what keeps me retuning to Scott’s Ivy Exxon for all my automotive needs.
C'ville Moodys on 8/21/2024
Last minute request for a state inspection that was promptly responded to. Good and accurate feedback about the car, and what it will need soon, even though it passed. Pleasant, professional manner by the staff.
Stephen Jamme on 8/15/2024
Super service! They got me in and out. Thanks
Ashley Major on 8/12/2024
Scott’s was prompt and honest with my state inspection, which I very much appreciated! They had given me a quote for work that I signed and agreed to. After working on my car, they realized less work was needed than previously thought. They adjusted the quote and saved me several hundred dollars. No one was pushy about extra add ons which I also appreciated. Will definitely be returning!
Wil Morrison on 8/1/2024
These guys at Scott's ivy are a trip. They are awesome! From getting there and checked in they are knowledgeable and expedient. They found stuff that I never knew nor seen which helped prevent other issue down the line. Absolutely will be back.
Elaina Miles on 7/25/2024
Scott's Ivy Exxon is a very detailed and honest shop! They do great work for an affordable price. Thanks to everyone at Ivy Exxon you guys are solid and I would highly recommend you to anyone.
Jon K on 7/18/2024
Great folks. Very professional and thoughtful. We needed a state inspection and they completed it and gave us a thorough review of the car.
Rushman Andrews on 7/18/2024
I have lived near Scott’s for years and know not to ever take my car there just based on other locals’ warnings and bad experiences. Well, we had a vehicle that was in need of a quick state inspection and I took it in. They failed it and sent me a list of items costing over $5,000. The next day it passed inspection at a place in Crozet for 20 bucks. They might be crooks fyi
Rob Kelly on 7/15/2024
Best organized car repair shop. Had state inspection done, then scheduled maintenance. Dropped car off the night before, inspection was done by 9am the next day, was noon for the next visit for scheduled maintenance. Received text letting me know it was done, and another with a link to the most detailed state inspection report I have seen, including pictures. Going to be my new go-to repair shop.
Bill Spicuzza on 7/3/2024
They have been my trusted “go to” place for Virginia annual inspections since 2016. Additionally, for oil changes and repair services, they are trustworthy and transparent about needed services and repairs pricing. If you have a problem or question, call the owner. He’s local and available to respond quickly and professionally!
Marta Brunn on 7/2/2024
Excellent service!
Pam Roland on 7/2/2024
Excellent service!! And great feedback on the state of my car! Thanks everyone!
Zach Davis on 6/18/2024
Scott’s provides fantastic service at reasonable prices. This is the most trustworthy garage/repair shop I have worked with in 15 years. The detailed reports are very helpful.
Annie Stutts on 6/18/2024
Always a pleasant experience at Scott’s! The guys get the job done fast, have amazing customer service and honest pricing!
Cynthia Bowers, MD on 6/6/2024
They did a great job and were very accommodating when and unexpected repair took longer than expected to complete.
mickey kampsen on 6/5/2024
Once again - prompt great honest service!
Wilson Branch on 5/30/2024
It's always a great experience.
Loiselle Cenita—Sevilles on 5/25/2024
Our car had issues with the braking system and needed a much awaited maintenance check after more than a year. The folks here are very warm, cheerful and accommodating. We had to leave the car overnight so they lent us their loaner vehicle. They also have free shuttle to drive you back and forth as long as you're around C'ville and Crozet area. Rick, Scott, Ed and Will you guys rock! The problem got fixed in a timely manner and they were very transparent with everything. We will surely come back. Definitely a positive experience.
Lynn Aprile on 5/20/2024
Outstanding services and pretty awesome folks too!
Maggie Chao on 5/14/2024
Our older Prius was having some major issues. The team at Scott’s Ivy handled it quickly and successfully. Everyone from my shuttle driver, Will, to the owner, Scott, treated me with a cheerful kindness. In the past, I have had negative experiences at auto shops. However, with the Scott’s Ivy Exxon team, I felt supported and educated when making pretty major decisions about my vehicle. Most important, I left with the confidence of knowing my vehicle was once again safe for me and my family.
Mona Zebarjadi on 5/6/2024
Friendly and helpful staff, thank you for your quick and efficient work
Cynthia on 4/24/2024
My experience with Scott's was very mixed. Their hourly labor costs are quite high...I hadn't realized that they are actually much higher than my BMW dealer labor costs. I had brought the car there because I never expected a local garage to have higher per hour labor costs than the dealer! And I felt that they were encouraging me to do work on the car that is unnecessary. Everyone was quite pleasant and professional - I had brought my car in for inspection. However, I was not happy with how a specific issue was handled. They apparently outsource the alignment of cars (needed after a repair they'd done). They drove my car to and from the alignment shop. When they got back they 'noticed' a nail in one of my run-flat tires. I am 95% sure that there was no nail in that tire prior to their having my car. And I'd have thought that during Inspection of the tires, and/or when they removed and remounted the tires (needed for an unrelated breaks repair as part of inspection) that they too would have noticed if there was a nail in the tire. The Exxon rep acknowledged that the nail may well may have gotten into tire while they had my car. Of course there's no way to know for sure...on that we agree. But logic would say that it very likely happened when they drove the car, considering that they had been handing the tires repeatedly before that. Anyway, Scott's took no responsibility whatsoever for the nail and expected me to pay full price and labor for replacing the tire. That strikes me as terrible customer service, considering that this was obviously a nebulous situation as part of the same visit where I'd already spend over $3,000. Needless to say, I took the car to BMW to replace the tire, which they did for $125 LESS than Scott's was quoting. All and all - polite, knowledgeable, and competent. But way too expensive and not reasonable (in my opinion) in rectifying issues which give the customer a bad feeling about whether or not they are being taken advantage of.
Wendi Doak on 4/23/2024
I've always had a great experience at Scott's Ivy Exxon. The customer service is excellent, and the staff is knowledgeable and friendly. They consistently provide timely, quality service, and I appreciate their honesty. I would definitely recommend Scott's to anyone in need of automotive services.
Turtle Zwadlo on 4/19/2024
Great service every time! Very professional, easy to work with, and fair prices. Highly recommended.
Pamela Wagoner on 4/10/2024
We are new to the area and Scott's Ivy Exxon got my annual inspection done. Since then, I have depended on them for a variety of services and each time I am impressed by their customer service, accuracy and speed. They are very dependable and I recommend them highly.
Aric van Brocklin on 4/10/2024
Scott’s Ivy Exxon is a great resource and repair center for west Albemarle county motorists!
Leah Garcia-Blanco on 2/12/2024
I could not have asked for a better service experience. Communication was excellent, their service was professional and done promptly. I highly recommend Scott’s Ivy Exxon!
Don ONeal on 2/7/2024
This service station is the real deal: honest, professional, friendly...they even drive you home if you live nearby. Three of my neighbors recommended Scott's to me. I've had brake and rotor work done, and had a tire leak repaired. I plan to use them in the future. Highly recommended.
Cynthia Rikhye on 2/7/2024
Excellent service as always and especially noteworthy for their exemplary accommodation to our stay-at-home order at this time. Kudos!
Harvey Wilcox on 1/23/2024
Absolutely first-rate, as usual. Thanks for working it into your schedule.
Deborah Brooks on 12/8/2023
Excellent service, methodically applied by an affable, polite, and honest staff.
Donald Kirwan on 12/1/2023
As usual Scott’s IvyExxon did an excellent job. Very easy to work with. Don Kirwan
Andrea Powers on 10/22/2023
Great experience. Quick and easy and was shuttled back and forth so I didn’t have to wait at the garage! Thank you for making the hassle a non-event!
Hubert Shaffer on 10/19/2023
Easy online appointment. Friendly customer service kept me informed of needed repairs and their cost. Service warranty of 36 months. $$$
denise johnson on 10/3/2023
Needed ethanol-free gas and found it here. Although it took a minute to find it because it's in the back side of the parking lot. However, when I went in to ask the cashier if they had ethanol free gas, she was very friendly and helpful. The place was very clean and with the positive attitudes from the staff and the condition of the place, I felt very well welcomed. I just wish their parking lot layout was a little less confusing.
Jessica Flowers on 8/30/2023
I unfortunately have to give a low review due to the multiple excuses I was given when I took it in for a safety inspection. At first, I was told brake pads had to be replaced and possibly the rotors, but they couldn't tell unless they took it apart, and they were going to charge an outrageous fee just to check. That didn't sound right to me so I had a certified Jeep mechanic take a look and showed them all the pics this place took and what they said regarding the inspection. That mechanic was confused because he took apart everything (I sat and watched), changed the pads even though they didn't need changing, but he assured me my rotors were fine so he didn't change them, which saved me extra money. I took it back here within the 15 days and less than an hour of dropping it off, they called and said they still couldn't pass because of the rotors - something they originally told me they'd charge to check. Though they had professional manners, I knew they were giving me a runaround, which is common with mechanics when a single female goes in for maintenance. After consulting with multiple people, I took it elsewhere for my safety inspection and was given my sticker with no problem. When I told the other mechanic in town what this place said about my rotors, they too assured me that my rotors were fine. I originally chose this place because of the reviews but I will not be coming back here again.
Walter Oliveira on 8/28/2023
Pleasant team to work with at Scott's Ivy Exxon.
stephen plaskon on 8/17/2023
Nothing is worse than getting ready to leave for work when you find you have a flat tire - you know what I mean right? Well, I called Scott's Ivy Exxon and they told me, since I do live relatively close by, that if I could put some air in the tire so as not to run it off the rim, I could drive it in immediately and they'd take a look at it. Well, fortunately I have a Craftsman battery power tire pump/inflater and I could fill the tire with air and drive it in. Scott's team was able to look right away at the tire, find the leak, and repaired it - all at a very reasonable cost and I could get on my way to work. We are so very fortunate to have Scott's Ivy Exxon in Ivy. They are the best and I highly recommend them for all your car & tire needs.
A Google User on 8/13/2023
Very pro and kind people.
tiffany barber on 8/13/2023
Professional, organized, easy to work with, great communication and skilled
Dolly Buswell on 8/13/2023
perfect in every way!!!
Amy Ellison on 8/11/2023
Best all in one car shop in the area!! Professional car service and repair (even photos on car inspection report), kind, friendly customer service, easy to schedule an appointment, even let me borrow a car while mine was having maintenance done. Top notch! Love Scott's Ivy Exxon!
Todd Cabell on 8/9/2023
Great service, friendly people. Highly recommend Scott's.
Stephen Plog on 8/4/2023
Superb service and very friendly staff. They carry through on the commitments they make about when your car/truck will be ready.
Amy Pappas on 8/3/2023
I’ve taken my cars to Scott’s for 15 years. They are what a small business should be— personal, caring, honest and dependable.
David Mick on 8/2/2023
Great friendly service !!!
christine shank on 8/2/2023
Very accommodating and helpful. Responsive.
Andrea Devine on 7/31/2023
The staff at Scott's Ivy Exxon are friendly and courteous. Their customer service get's an A+.
Meredith Mercer on 7/29/2023
Thanks for an excellent overview & the service on my Miata. Very efficient and friendly!
Madaline B “Linn” Harrison on 7/29/2023
Thorough and professional . Just had 15K service and state inspection. Helpful re: replacing a side mirror cover. Kept me informed re: status of the work
Brad Sheffield on 7/25/2023
Easy to work with. Fast service. Solid and thorough communication. Even though they are in Ivy, it is well worth the extra drive to get the best attention to m needs and the best service.
Eric Leeper on 7/16/2023
Efficient, reliable, friendly. Great group
Donald Marcopulos on 7/15/2023
Very satisfied with outstanding details on status of automobile.
Virginia J on 7/14/2023
Pro- They can usually get you in sooner than some other places. They have a shuttle. Con- They charge $220 an hour for labor. That is about $100 more an hour than the four other places I called. While I am sure they have their reasons for charging that for labor, it is definitely something that made the repair price for my car above what I could afford. Their prices on the parts I needed were much higher as well. I would highly recommend asking anyplace you go for their hourly rate. Then you can compare it to other shops.
Dan Alexander on 7/11/2023
All service was done in a timely manner and as expected. In addition, I took advantage of the available shuttle service. Much appreciated!
Aileen Scott on 7/10/2023
Since Scott moved to Ivy we have taken our cars to his garage. The service is great! We recently moved into Charlottesville, but we continue to take our cars to Scott's of Ivy, because they are the best. Thank you.
jordano bakalian on 7/8/2023
Been going to these guys since I was a kid. That should say it all! These guys are good.
Rafael Triana on 7/6/2023
Will my driver excellent social skills very personable
Brenda Stevens on 7/5/2023
Jason, service advisor, was extremely nice and helpful. Everything was done in a timely fashion, and I was very pleased with my experience with Scott's Ivy Exxon.
Trish Phillips on 7/4/2023
Very friendly and helpful. Expertise with my Lexus. Great place to bring your car!
Megan on 6/29/2023
We came to Scott’s after we went to a VW dealership. We felt a little safer going to a smaller place. They were very accommodating of our schedule and explained everything that was going on (with photos). My car drives much better now. I think they do excellent business and I would recommend them to anyone.
Laura Galloway on 6/28/2023
I got my Virginia inspection done here and it was a very positive experience (including a ride to and from work!). I'd recommend it!
Betty Daniel on 6/19/2023
Everyone was very courteous and professional. The work was completed in a timely fashion.
Jaye Lambert on 6/16/2023
Scott's has always provided terrific service for all my vehicles.
Justin Ide on 6/15/2023
Scott's Ivy Exxon has been on point since we moved here in 2012 when they were located "in town."
J Curtis on 6/13/2023
Scott and his team have always provided excellent service since I started taking my car to them over 5 years ago! Even after I moved from Crozet to Charlottesville and purchased a new car, I've continued taking to to Scott's Ivy Exxon.
Danny Crawford on 6/12/2023
Always Real Nice! They Allow Us 2 Stop There Every Other Tues & Use The Bathroom!
Anne Montgomery on 6/12/2023
Got a slow leak in my tire and pulled in— A very kind mechanic, Will, took me immediately and plugged the nail hole.terrific service, prompt. Professional and so courteous! I’ll be back.
Lauren Burton (lala) on 6/8/2023
Staff are always super sweet and helpful. Thank you so much, everyone!! Some parts for my car failed inspection but for $1340.00... I decided to go somewhere else for maintenance work. Thankfully, I was able to find someone who I only spent $200.00 for the parts to fix everything instead of the above amount. Their online report system is filled with good information as well! Staff 100/10 - Prices 3/10
Tim Pears on 6/7/2023
Cleanest bathrooms ever! Kudos. Very nice guys.
John Laury on 6/5/2023
We took our Ford Taurus in because we needed a water pump; however, our contract company did not want to pay for it. But Scotty's employees were very professional, courteous and respectful. I wish we could have been able to use your company. Thank you for your excellent service.
Regina Dimond on 6/4/2023
Always courteous, thorough, and punctual. I know my car is in good hands here!
Sarah Kate on 5/23/2023
Car Inspection Review: ✅ timely scheduled ✅ organized and well explained results ✅ friendly workers
James Bergin on 5/21/2023
Flat tire fixed in 15 minutes
Rob Patzig on 5/7/2023
Scottys is the best service station I know. Great, friendly, competent and honest. Not always the least expensive, but you get what you pay for.
Mori Morikawa on 5/4/2023
professional, efficient, transparent, and caring.
Carol Barbato on 4/28/2023
Super nice! Super professional! Explained everything but not condescending! An absolute pleasure to work with & trustworthy too. Shuttle service excellent. A top notch local business that I enjoy supporting with my business!
Donna Kerrigan on 4/27/2023
What a terrific surprise to find a real gas station with the ability to repair an auto and not just sell me snacks! The state inspection brought me in, but I will return for service.
Jeremy Dixon on 4/21/2023
Called the store and staff was very polite and helpful. Great people to do business with.
John Francis on 4/11/2023
They replaced a side marker light for me without an appointment. Very nice to do so on short notice.
Linda S on 4/7/2023
Very professional company! Will visit again. Thank you for all your help! Linda Shea
Ashley McCarron on 4/4/2023
Honest, transparent, friendly! A very large, notable Charlottesville dealership told me I needed several things replaced in my car. The team at Scott’s evaluated my car and then showed me how those things were in great shape and didn’t require repair. They share a great online report that explains all the service checks, complete with pictures of your actual car parts and explainer videos. Grateful to have them as a business.
David Cooke on 3/25/2023
They were very nice and helpful but well over fair market value for repairs/service. I have a Toyota Yaris and I was getting quotes on repairs like I still owned a Volvo Sedan.
Robin Mims on 3/12/2023
Scott's exxon is not the place to go for an oil change. Did they do the job correctly? Yes, they did. Was it a good value? Absolutely not! I was charged well over $200 dollars for an oil change and tire patch. How can this be? Then, they never called to let me know the car was finished, I had to call them. I almost fell down when I saw the bill. I was saved by the $50 off coupon I got from them for Christmas but still $180+ for a patch and oil change feels a bit pricey. Do yourself a favor and hit Valvoline or jiffy lube if you are looking for value
Sheila Lodge on 3/9/2023
Scott’s Ivy Exxon is very professional and efficient. They go the extra mile by providing shuttle service for their clients.
Virginia Evans on 3/3/2023
Thorough and kind and timely!
A2Z TXStrong on 3/1/2023
Excellent service all around from first person who answered my call down to the shuttle driver. They provided digital pictures allowing me to see deep inside my engine for review of needed services or future services. Highly recommend this shop, and they treat one like family!
Kevin Kollar on 2/25/2023
Very efficient and friendly
La'Tasha Strother on 2/25/2023
My inspection was rejected due to brake pads and rotors. The front estimate was 964.49. The rear estimate was 943.29. They recommend I replace the front brake pads and rotors, but in order to pass inspection, I needed to replace my rear brake pads and rotors. Later that day, I received a second estimate from a different shop. The estimate for the front and rear brake pads and rotors was 880.98. I am not sure if my gender or race had anything to do with the estimate. I am not sure if this is an isolated incident. I was only able to pass inspection at the second shop if I replaced the front and back… Scott’s Ivy Exxon put my life at risk. I am in the process of filing. I have a witness. Below are attached photos of the estimates. Update: I received a phone call the day after posting my review. Over the phone, the owner admitted to what he is now calling an oversight. An oversight that he did not catch until I wrote a review. In his response to my review, he uses his wife to invoke empathy/understanding. I assume he is doing this in the hopes to counter balance my review. On February 24th, he spoke with me before I received and read the documents. During our conversation today (25th), he stated that he takes the liberty to mark up the price for parts. I asked him to send me a document of his markup price for rotors and pads, he refused. He said, “I would use that information against him.” Please notice, in his response to my review he did not list the high quality brand he uses instead he attempts to belittle another mechanic/shop. I got my front and back rotors and pads replaced for 880.98 at Cville Imports. I was told by the staff that the price Scott’s Ivy Exxon tried to charge me was “robbery”. The worse thing about this situation is that the owner was the one trying to take advantage of me. Look at the manipulation of his words, “From our experience, what is best for the car and the customer is not always the least expensive option.” I had the resources to pay for the front and back rotors/pads. We were in the process of ordering the part and my car being fixed that afternoon. What halted the transaction was my friend stepping in. He thought I was being overcharged.
Taryn Watkins on 2/22/2023
Took my car in for a state inspection and they went over the report with me and what I would need to pass the inspection (break pad replacement). Due to needing my car that afternoon and also the price of the replacement, I couldn't do it that day. Jason was very kind and didn't push it on me to get it done then and there. Jason and Nick were both very nice and professional when I went to pick my car up. Overall a really good experience.
Carolyn Callahan on 2/10/2023
As always the service was professional, honest and courteous. I highly recommend them.I stopping by not knowing what was wrong with my car and very worried. They immediately drive it, determined the problem, and were able to take care of it right away. Everyone friendly and courteous
Anne Z. Young on 2/7/2023
Scott’s is friendly and knowledgeable. Very thorough and especially conscientious about cleaning/disinfecting after work done. Their text and link to service report is efficient and informative. We recommend their service.
MJ Divine on 2/6/2023
In signing up for state inspection, I was glad to go over the additional options of checking fluid levels and getting the car filled up before I picked it up. I had an additional repair to a side mirror that was done at a good cost and done well.
Erika Keller Rogoff on 1/23/2023
Great service. Good assessment and diagnosis and excellent assistance and accommodation for me, a single elderly person. The clarity and forthright honesty of costs and timing was especially appreciated. They are car caretakers that I can trust.
Mary Camuto on 1/20/2023
My every experience - inspections, repairs, new tires, brakes, etc.- has been performed by this highly professional, trusted, skilled and personable team! Thank you to Scott's.
Kathryn Harris on 1/17/2023
Friendly and quick service repairing a flat tire
Barry Bruce on 1/13/2023
Great service with on-schedule completion. Price seemed high but very satisfied with level of care.
John Fitch on 1/5/2023
Friendly efficient, thorough and professional! They have high integrity and look after their customer's best interests.
Ezequiel Treister on 12/31/2022
Highly recommended! Extremely honest, careful, and reliable. I am sure that one can find cheaper options but the peace of mind of having a highly professional servicing of your car is certainly worth it! They keep their word on delivery time and are very open about the work that needs to be done. Also, they provide a very useful shuttle service!
Mary Wimer on 12/25/2022
I really appreciate the neighborhood convenience and friendly service that is available here.
Tim Morris on 12/23/2022
Charging $287.63 in labor only to replace a battery is crazy.
Hayden Cabell on 12/7/2022
Couldn’t have been better! I knew exactly what was happening & the cost every step of the way. Will not trust my auto needs to anyone else! Scott’s team is friendly, accommodating & highly professional !
Linda Bell on 12/7/2022
The personnel at this business are knowledgeable, very pleasant as well as highly skilled. They have given me excellent service at reasonable rates and warned me of incipient problems with my vehicle. I highly recommend them. Scott's had serviced my previous car when I moved here from Pittsburgh and discovered serious undercarriage rust that compromised the safety of my vehicle. It was recommended I replace that car within the next year. Inspection the previous year by a different company in Virginia had not mentioned this but I did not go back to that business because the inspection related repair they did failed and I was stopped by the State Police for a violation several days after the inspection - a rear tail light malfunction not long after the repair related to safety inspection. The tailight bulb had fallen out of it's receptacle. Fortunately my son-in-law was able to put it back in. I have a service contract with the dealer I bought my new-to-me car I will still take my car to Scotty's.
Raven Hill Jewelry on 12/2/2022
I've been going to Scott's Ivy Exxon for 12 years now, and they always do a wonderful job! I've use them for inspections, various repairs, oil changes, battery replacement, just about everything. Once they even located a dead mouse that was hidden in my dashboard, air-conditioning system, and removed all the remains, which, unfortunately, were in pieces, and cleaned it out for me. In fact, just by my brief description of what happened, they knew exactly where to look, and sure enough, there it was. A job that could not have been pleasant but they did quickly and without complaint. They are great about helping me figure out what's an immediate thing that needs to be taken care of and what just needs to be watched and dealt with down the line, so I never feel pressured into services that are truly not yet needed, as more disreputable places might do. The owner and all of the staff are incredibly nice and knowledgeable and helpful. And the fact that they will pick you up and drop you off when you leave your car there for servicing is such a plus. When you find a service station you can trust, it's a great thing!
Jennifer Winslow on 11/30/2022
These guys are professional, courteous and patient. They do a great job taking car of cars and practice old school terrific customer service.
Barkley Laing on 11/27/2022
Wonderful team. Great service!
Peggy Gilges on 11/26/2022
Scott's is very helpful when you need your car inspected, tuned up, tires changed, etc. They are thorough and quick to address your needs. I most recently needed their help after running over some debris. After inspecting my car, they prepared a damage report with photos, and coordinated with my body shop to get my car repaired promptly.
Stephen Keese on 11/17/2022
We have been customers of Scott Ramm for 20 years because of the excellent, thorough service that his always courteous staff delivers. We drive all the way from Scottsville because we know it's worth it.
Peyton T Taylor, Jr. on 11/3/2022
Prompt friendly service. Excellent communication. I am a regular customer of many years.
Blakemore Joanne on 10/31/2022
Always terrific service!!!
Mark miller on 10/28/2022
Excellent help with flat tire
Barb Franko on 10/18/2022
I can't say how much I appreciate the friendly, knowledgable - and HONEST - service that I received from Scott's. Their shuttle service is great. I needed a quick repair and they came thru for me in stellar fashion!
Joellen Lyons on 10/14/2022
This was our first experience with Scott’s Exxon other than gas. They inspected an aging vehicle that ended up needing quite a bit of work. They were wonderful. Took time explaining what was needed and potential costs for each repair. Provided a loaner to us for our convenience and gave us discounts on as many services that were available. Thanks Lindsey. We’ll be back!
Leah Beard on 10/7/2022
Friendly, locally owned, family business
nate brown on 10/3/2022
Outstanding service and attention to detail.
Rencie Schmidt on 10/2/2022
Everyone who works at Scott's Ivy Exxon is so nice, and (more importantly) knowledgeable. I wish I could say the same for the dealership where I used to have my car serviced. From now on, I'll be taking my car to Scott's. Although I had not noticed that my car was due for my annual inspection, they did, and they performed it. They are always very thorough.
Dennis Simon on 9/28/2022
Prompt, courteous tire repair at a fair price.
Craig Johnson on 9/21/2022
Scott’s Exxon is the absolute best. Great team, service & friendliness. Thanks everyone! Cj
Erin Verham on 9/14/2022
Scott’s Ivy gives the best, most professional and personalized service!
Tom on 9/10/2022
Ivy Exxon’s diagnostic inspection was extremely thorough and the results were presented in a clear and understandable manner (including photos). The repairs were done quickly and there was no pressure (like what you often get from a dealer or larger auto service company) to do other maintenance.
Tracy Halstead on 9/2/2022
Very courteous, honest and accommodating!
Bryan Berger on 8/25/2022
In my case, I didn't need several recommended services, and they were upfront about scheduling a later time and saving me time and $ to do these services in the future. It is great to find someone local who does great work, is timely and honest. I like the e-mail service summary as well. Highly recommend.
Lorie Proudfoot on 8/12/2022
I had a slow leak in my tire and they found it and fixed it quickly. Very good service and nice people!
Rob Pochek on 8/10/2022
Scott and his team are very professional and very thorough. They live out the ideal of treating others they way they want to be treated. They have completed a brake fluid flush and fill for me and a transmission flush and fill on my 2015 Ram 1500. I highly recommend them for any service needs.
Brian Sewell on 8/8/2022
First time taking my vehicle to Scott's Ivy Exxon and not sure I'll ever take it anywhere else. Friendly, helpful, communicative, and trustworthy.
Alice Reid on 8/4/2022
Scott’s mechanics found a finishing nail in one of my tires which had gone totally flat. They did the repair quickly and apparently successfully. They could not have been more courteous and efficient. I’m a fan for life!
Dale Ray on 8/4/2022
So great to have a service station that does it all as well as to come pick up the vehicle and return it when work is complete. Employees are knowledgeable and pleasant to work with. Thank you.
Ryan Gifford on 8/3/2022
Always detail oriented, kind, and considerate. Turned around my vehicle same day without any notice I would be stopping in.
Anne Sartori on 7/29/2022
It was sheeting with rain. They brought my car to the door and had an umbrella waiting to escort me to the car. Very thoughtful service
Ann Hughes on 7/29/2022
The service was excellent! From the check-in to pick-up as well as the wonderful ride provided home as well as back to get my car! My entire family uses Scott’s Ivy Exxon and we cannot imagine ever going anywhere else!
Ryan McCall on 6/26/2022
Fantastic experience. Great guys - great work.
Ray Hughes on 6/21/2022
Really impressed by the curtesy shown to me and especially grateful for the ride home. We are first time customers and look forward to a lifetime service relationship. Family have four cars!. Once again I am very impressed by the quality work and attention to detail. The wheel bearing diagnosis was right on (had bearings tightened and packed) I have my whole family now going to "Ivey Exxon." You all seem to be very professional; even your driver.
Janet Cottler on 6/20/2022
We had major problems with my Chevy Impala while on vacation. I was able to make it to this station and filled my car with gasoline. Then, it was completely dead. The gentleman at the station was very kind. He said they were low staffed but that he would try to look at it the next day and a young man from the station gave my daughter and me a ride back to the home where we were staying. We were scheduled to go back home 2 days later. My car needed a new battery and alternator. It was repaired and ready to go the day we were supposed to be heading home. I would totally recommend this station for their tremendous service and kindness.
Kacky Andrews on 6/5/2022
Excellent service. Communicated in a timely manner and work was down right.
Rick Kilroy on 6/1/2022
Just moved to VA and needed car inspections. Glad to have a local service station in Ivy that could do the job quickly and efficiently. Will use Scott’s again for routine service.
Dolly Grice on 5/23/2022
Alternator went out while under warranty. Scott’s did speedy repair. They are awesome.
Michael Schill on 5/17/2022
I'm a long time customer and glad that Scott's still keeps up its outstanding work!
Peter Aaron on 5/8/2022
Friendly service, solved my problem, replaced water pump and temp sensor, flushed and refilled coolant system! Also replaced brake fluid and transmission oil. Will return to Scott's Ivy Exon.
Thomas Joyce on 5/6/2022
Excellent shop. Honest, capable and great communication.
Amy Coleman on 5/5/2022
Our daughter is a student and lives in Charlottesville during the school year. Her catalytic converter was stolen from her car. We didn’t know the reputation of any of the shops in Charlottesville so we went with one recommended by our Hum app. Lindsay was amazing. She communicated with our insurance company and kept us in the loop at every step. Our insurance adjuster had some issues getting the estimate approved so it took almost a month to get approval. The shop was patient and courteous the entire time, never making us feel like an inconvenience. We did have to make a separate trip back to Charlottesville (we live 2 hours away) to pick up the car (our daughter was home for the summer by now) and we had moved her home on a Friday (the car was finished) and the last Insurance check had not been received by the shop so we had to go back a few days later when the check finally arrived. Unfortunately the shop didn’t feel comfortable taking a confirmation of the final payment from State Farm (the check was in the mail) which is understandable but perhaps in the future they would change their practice should the situation arise in the for someone else and they have a reputable insurance company.
Zack Verham on 4/25/2022
Scott’s Ivy is so amazing! Everyone greeted me by name and was so helpful to me. They even send personalized thank you notes after service! Their staff goes above and beyond in making customers feel comfortable.
Julie Rammacher on 4/16/2022
I needed a tire replaced while visiting the Charlottesville area. This unexpected repair could have ruined much of a quick visit. Thankfully, I found Scott Ivy’s Exxon! They could not have been kinder, more professional and timely. The car repair ended up being a great experience! Thank you!
Donna Brown on 4/10/2022
All I wanted was my tires rotated. Ended up paying them over $400 and had to have my car towed away from there as it would not start after they messed with it. Told me I needed brakes but just had those looked at 3 weeks prior somewhere and was told they were fine
Donna Brown on 4/6/2022
I took my car for a simple balancing of my tires. Ended up having to get my car towed away from there because it would no longer run. I would not recommend this shop to anyone. They did a full inspection of my car when they were not asked to. Just trying to get all the money they can from you.
Barbara Gavalier on 3/24/2022
Just made my 3rd visit (am new to C’ville) Thorough, great service. As an older single woman I felt cared for with regard to my vehicle which MUST remain reliable to keep my anxiety in check!!!
Karel Bunker on 3/17/2022
Scott's does good work and is a well organized operation, but I felt like they charge a lot and push work that may not be necessary. Great place if money is no object and you want no hassle car repair. Here is my experience: I took my farm truck in for inspection and to look at a high idle problem. Passing inspection cost $850 for topped off fluids, a new tie rod end+alignment, and tightened wheel bearings. $160 of the bill was for a brake flush because the way the pedal felt 'wouldn't pass inspection'. Brakes still felt the same as they always have so I brought it back and they said they flushed them again. Pedal still feels the same, and I still received my sticker, so maybe the brake flush wasn't necessary. I polished my own headlights and replaced a home repair battery clamp instead of paying a couple more hundred dollars for them to do it. They also wanted $435 to replace a headlight they thought was broken but actually wasn't. Posted the video of that came with my inspection (they do provide a very nice report) and then my fix. Now i just have to send back these new $75 dollar headlights I ordered that I don't need ... Asking if they figured out anything with the high idle problem they said that to start to look at that it would be $185. I was a bit taken aback for going over the cost for the above work so I just said nevermind.
Gregg Carrier on 3/4/2022
Scott's Ivy Exxon is 100% awesome. I am lucky to live a couple minutes away, so we started going here about 10 years ago. They are proactive about reaching out to me for scheduled maintenance, but they never try to upsell. They are honest as the day is long, and patient with a guy who doesn't know anything about cars. They know my name when I go there, and they are flexible in every way you could ask, whether with shuttle rides, early dropoffs, late pickups, and urgent jobs when they can accommodate.Best car maintenance and repair place I have ever used. Easy to recommend!
Olivia Firsching on 2/16/2022
Everyone at Scott’s was extremely kind and helpful. Their work is thorough - the report I received after my vehicle’s oil was changed was impressively clear and detailed; among other inspection details, it included documentation of some irregularities discovered during the service, and the service advisor provided straightforward, helpful insight into those issues. Scott’s also provides a shuttle service to take you where you need (or want) to be while they work on your vehicle and pick you up once the service is finished, which is not only exceedingly generous, but makes the wait time efficient for customers. To top it all off, every person I encountered at Scott’s was warm and genuine - it is a place I would highly recommend and will most certainly return to in the future.
Joshua on 1/23/2022
Went there for today for gas. Staff was welcoming enough but yet again I was not asked for the rewards card program.
Reds Riot on 1/23/2022
While we have only used Scott’s for inspections so far, we were fairly satisfied. Of one of the three vehicles we had inspected I did feel that they overcharged for headlamp polishing at $150. This time around they failed our inspection because we needed front brakes and rotors. Not surprising. Vehicles need maintenance. Their quote for repair however was shocking. About $1000. They blamed the outrageous price on the supply chain crisis but also said that they had the parts in stock. I called my regular mechanic who doesn’t do inspections and their quote was less than half. Needless to say I asked Scott’s of ivy to fail my vehicle so that I can get it fixed and then passed at a different station. We will not use them again.
Ron McCall on 1/16/2022
Friendly, professional service. Provided a ride home after dropping off my vehicle for service. I would recommend them.
Lindley Stakem on 12/26/2021
Helped with a tire repair last minute! Brought the car in, we investigated the giant bolt, and the repair was made. Told me flat tires are always a priority in the shop. Thank you!
Thomas Froncek on 12/15/2021
Excellent as usual!
David Barton on 12/8/2021
Great service and great to deal with. Communication was excellent. Their shuttle service made it possible for me to have repairs done and get to and from work. Highly recommend them!
Jim Burchfiel on 12/5/2021
Scott's provides a written estimate prior to work being done, and if the job comes back under the estimate, the customer benefits. Have been using their services for over a year now, and am very satisfied.
Liz Knutsen on 11/23/2021
Every person at Scott’s is friendly, knowledgeable and patient. They keep track of what I’ve had done on my car and what is coming up. I’m sure my car is in better shape because of their attention to detail. They always try to make scheduling work as best they can and have helped me several times with shuttle rides so I don’t have to take time off from work. I would highly recommend Scott’s Ivy Exxon. :)
Geoffrey Fox on 11/10/2021
Friends and wonderful service
John DiClemente on 11/9/2021
Replace catalytic converter
Amina Shenk on 11/3/2021
Great customer service: punctual, professional, reasonably priced. Also got a ride back home, so I didn’t have to wait, and was picked up to get the car.
Connie Bish on 11/2/2021
Needed pin hole in tire patched and I was in and out in less than 30 minutes. Thank you!
Jennifer Iyengar on 10/25/2021
We've been going to Scott's for years! They clearly communicate car needs and priorities and they're able to talk us through the pros and cons of different choices. I love that they keep up with registration and oil timelines and call and remind us to make appointments. It takes one more thing off my plate to keep up with!
Andrew Gnagy on 9/17/2021
Went here for my VA state inspection. Needed a few fixes and thought their prices were a bit high, so I thought "that's fine, I can fix most of this myself." Turns out, the lights they failed me for were functioning perfectly fine! I'll chalk it up to lack of attention rather than malice. They were polite and provided a shuttle ride back home, but glad I decided not to get anything fixed here.
Chris Hapgood on 9/9/2021
As usual, they do what they say, and they say what they do. Quick, fair price and efficient in-and-out.
Jessica Detmer-Lillard on 8/24/2021
It physically pains me to write this review because previously I always thought so highly of Scott's and trusted them for my maintenance. Starting at 16 that was where I took my car and I was excited to move back to Charlottesville knowing I had someone I trusted. But recently I had a really poor experience that makes me question my trust of them. My 2017 Honda CRV was around 35k miles and I went in for an oil change. It was recommended that at my next service (around 40k) I was going to need a lot of fluid exchanges. I was only partially surprised because I purchased the car around 27k miles and I had not properly done a 30k service due to Covid and not driving much. I mentioned needing the fluid exchanges to a mechanic friend who looked at me like I had 5 heads and told me it was way too early and to check my manual. The CVT transmission fluid exchange is not recommended until 90k miles. So they were suggesting it over 50k miles early and it is a $600 service so not something I want to just do if it's not needed. I was shocked but wanted to give them a chance to explain. Maybe the previous owner had done something that made it need this care earlier then normal. I called and talked to Lindsey who told me there was nothing wrong with my car but they follow older standards and do the service every 30k miles and of course varies based on how much you drive the car and if you are towing etc. I would think older standards were not based on CVT engines and the service should be done based on the vehicle instead. I just drive my car around town so no reason a more frequent service for towing should apply to me. It just seems wasteful to be doing a service 3x as much as the manufacturer recommends especially when they stated multiple times there was nothing about my car leading them to think a more frequent service would be needed. I called around to 3 other shops in the area all of whom said it was far too early. All around just very disappointed.
Daniel Gulde on 8/11/2021
These people must be sick. They charged me $38.00 for a tire patch. When I asked why it was so expensive they simply stated “it’s the price.” I would not go here if this price point and experience is representative of their pricing or professional attitudes otherwise
Judy Weltman on 8/4/2021
We took our 20 year old F150 in for state inspection and maintenance. They were thorough and provided information on what need to be done right away and what could be deferred. Lindsay was extremely and a very knowledgeable as the service manager. Will definitely keep you their services.
Nell Boeschenstein on 7/27/2021
My family has been going to Scott for years. He is great and his business is great. Honest and friendly and good people. Highly recommend.
Stu Wilson on 7/23/2021
Quick service to patch slow leak in tire..
Ryan McFadden on 7/16/2021
We’ve been using Scott’s for close to a decade now and have always found their quality of work and customer service to be stellar. We’ve worked directly with Scott on many occasions, and both Jason and Lindsay go above and beyond.
Ginger Newsome on 7/15/2021
Unfortunately the repair was not done at Scott's. The repair estimate was more than the vehicle was worth.
Lydia D Moore on 7/2/2021
We were so happy with the service here. Scott is professional, friendly, knowledgeable and extremely proactive. We were notified regularly throughout the process of having my AC repaired and we appreciated the over communication. I love how they provide such a detailed report on your car and make recommendations on every area and estimated costs. Text message reminders are helpful and the online report was great too . They are efficient and definitely I can say this was the best service I have ever received at an auto shop. We are thrilled to have found it having recently moved here and having a not-so-great experience at another place in town.
kim free on 7/2/2021
Love the detailed reports and photographs you receive with service. A+
Benji Hall on 6/22/2021
Very thorough, professional, and honest. I have used them twice since moving to town and been pleased both times
E. Rexrode on 6/21/2021
Most appreciative of the shuttle service and the very thorough and detailed analysis. However, after gathering second and third opinions from other mechanics, I found that not all the service that Scott's claimed to be required to pass state inspection were actually required. The result for me was spending well under $1000.00 as opposed to the $2800.00 Scott's wanted.
Holly Mangum on 6/10/2021
I love Scott's Ivy Exxon! They are very reliable and I go to them for my inspection every year. Recently I had a screw puncture my tire and they were able to accommodate me on short notice and patched it up in just a few minutes.
Donald Wheeler on 6/10/2021
I brought my 2007 Toyota Highlander to Scott's Ivy Exxon for a state inspection, and was pleased that it passed without any needed repairs.
C Brauner on 6/10/2021
Scott’s Ivy Exon is a place you can trust to take excellent care of your car. Scott and his employees always give me high quality personal service for a great value. I have been trusting my car to them for many years now and am never disappointed. They give clear electronic diagnostic checkups on the car and never take advantage of me. My car continues to run well because of them. I also appreciate their complimentary shuttle service. During time of COVID 19 they even picked up my car and returned it disinfected after servicing it! Thank you again Scott and Jason!!