Reviews

Donald Kirwan on 01/23/2026

As usual Scott’s Ivy Exxon did an professional job, kept me informed and very easy to work with. Don Kirwan

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Donald, we are so happy to hear that! We appreciate your business and the great review. Thank you for the awesome feedback and please let us know if there is anything else we can do for you!

Joan Fadden on 01/19/2026

A very very satisfied experience at Scott’s Exxon as I am now safe with 2 new tires. The staff was so helpful and courteous over several days diagnosing the problem with a successful outcome. Will certainly return when necessary.

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Thank you Joan for taking the time to leave a review. It was our pleasure to replace the tires on your Lexus and are pleased that you were satisfied with your experience. We look forward to seeing you again for all of your vehicle service needs.

Bill Spicuzza on 01/09/2026

They have been my trusted “go to” place for Virginia annual inspections since 2016. Additionally, for oil changes and repair services, they are trustworthy and transparent about needed services and repairs pricing. If you have a problem or question, call the owner. He’s local and available to respond quickly and professionally!

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Thank you for your support, Bill! It is a pleasure to call you a valued customer. We look forward to seeing you for your next service.

Alan Van Clief on 01/08/2026

Diagnosed and repaired cooling. Very courteous staff.

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Thank you Alan for taking the time to review Scott's Ivy Exxon. It was a pleasure to service your Chevrolet Sonic and we look forward to seeing you again for your next vehicle service.

L Jordan on 01/05/2026

Great service!

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Thanks Liza for the 5 Star review. It was our pleasure to repair your tire and get you back on the road safely. Thank you for choosing Scott's Ivy Exxon for your automotive service needs.

Bradley Daniel on 12/23/2025

This is the old school, but new technology garage everyone wish they had near by. Great people. Honest and competent!

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Thanks Brad, for taking the time to leave a review. We appreciate your continued patronage and look forward to assisting you with all of your automotive service needs.

Melanie Crawford on 12/19/2025

This was the first time taking my car to Scotts. My car had a light that was low and I didnt know which one and would be travelling over Christmas. Such wonderful service. Got my car in the same week I called and provided a shuttle service to work and back. The gentleman that drove me to work and woman that drove me home were so nice and I enjoyed talking with them both. This will be where I bring all our vehicles.

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Thanks Melanie for the great review! It was our pleasure to replace the headlight on your Volvo. Thank you for spreading the word about your experience and we look forward to seeing you next time you need service.

Helen Ballew on 12/17/2025

They were very nice! Professional.

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Thank you for the 5 star review, Helen. It was our pleasure to service your Subaru Outback. We value you as a customer and look forward to being of service in the future.

Terry Muller on 12/12/2025

Absolutely, my new car service folks from this point on. Honest, reliable, professional, friendly, and respectful staff and rates are reasonable too. Thank you for being a trustworthy auto service company.

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Thank you so much Terry for the great review. It was a pleasure to service your Mercedes and we look forward to being you service folks for future automotive needs.

Dolly Buswell on 12/11/2025

perfect in every way!!!

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Dolly, thank you taking the time to leave us a review and for choosing Scott's Ivy Exxon! We appreciate you as a customer and look forward to having you back in the future!

Rob Kelly on 12/11/2025

After a series of jobs, Scott's is the best organized car repair shop. Had state inspection done, then scheduled maintenance. Dropped car off the night before, inspection was done by 9am the next day, was noon for the next visit for scheduled maintenance. Received text letting me know it was done, and another with a link to the most detailed state inspection report I have seen, including pictures. Now my new go-to repair shop. Folks who work there are fabulous.

Shop Reply

Thank you , Rob, for taking the time to leave us a 5-star review, We're thrilled to hear that you had such a positive experience with us at Scott's Ivy Exxon. Our team takes pride in providing top-notch organization and efficient services, and we're glad to know it did not go unnoticed. We truly appreciate your recommendation and are thrilled to be your go-to repair shop. Thanks again for choosing us and we hope to see you again soon!

Heather Scott on 12/08/2025

Dropped off my 2022 Subaru with a leaky tire over the weekend and it was repaired and ready for pick up by 7:30 Monday morning!! Great quality customer service - Definitely be bringing my cars to them in the future!

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Thank you Heather for the 5 star review. It was our pleasure to repair the tire on your Subaru and we look forward to servicing your vehicle again in the future.

Heather Kirby on 12/06/2025

Due to snow, I brought my truck in late and still got it back the same day. When I brought it in, Rick went patiently through the various recommended maintenance and worked with my budget to determine what was most critical. When I picked up my truck the bill was LOWER than anticipated bc they gave me several discounts for being a return customer. I have NEVER taken a vehicle to a shop and had a lower bill than expected. Awesome customer service and support.

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Thank you Heather for taking the time to leave a review. It was a pleasure to work with you to service your Ford F-150. It means so much to get excellent reviews like this one and we look forward to being the go to shop for all your vehicle needs in the future.

Kim Cole on 12/04/2025

Great service. Everyone one was so helpful.

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Thanks Kim for taking the time to leave us a review. It was a pleasure to service your Subaru Outback. I am pleased that you had 5 star service and we look forward to seeing you again for your next service.

eddybear15 on 11/25/2025

I had a Virginia inspection and oil change today on my first visit. From start to finish they were totally professional and welcoming. Rarely does one encounter such kindness and civility especially in the automotive universe. I highly recommend these great folks and plan to use them from now on for my vehicles. Thanks guys! 11/26/25. I HAD A TIRE LOSING AIR IN MY LEXUS SUV AND THEY FOUND A HUGE NAIL AND PATCHED IT WITHIN 15 MINUTES. BEST AND MOST FRIENDLY SERVICE EVER!

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Thank you so much for the 5-star review. Glad we were able to find the nail in the tire of your Lexus and get you back on the road quickly and safely. We always strive to be the best in our industry and look forward to servicing all of your vehicles in the future.

Harry Taylor on 11/25/2025

Always a good experience at this shop. Courteous, knowledgeable staff.

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Thanks Harry for the 5-Star review and for being a long term, valued customer. We appreciate your business and thank you for trusting us with the care and maintenance of all of your vehicles. Thanks again for spreading the word.

linda perriello on 11/21/2025

What a joy it is to have a local team available to service your vehicles in every way. The team is very capable and well trained and the service is impeccable. I especially encourage residence of Ivy Virginia to use Scott’s Ivy Exxon. 7/2024 Once again great service.

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Thank you, Linda, For taking the time to leave us a review and for 5-stars. I am glad you were pleased with the service on your Tesla. We appreciate you as a loyal customer and look forward to having you back in the future!

Burkhard Spiekermann on 11/20/2025

responsive, friendly, punctual, professional!

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Thank you, Burkhard, for the 5 star review. It was a pleasure to service your Mitsubishi Outlander and we are very grateful to have you as a loyal customer. We look forward to seeing you next time. Melissa

Craig Johnson on 11/20/2025

Scott’s Exxon is the absolute best. Great team, service & friendliness. Thanks everyone! Cj

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Thank you so much for the 5 star review, Cj! We work hard to give all our customers a great experience and quality service. It was a pleasure to service your Land Rover Defender and we look forward to seeing you next time!

Victoria Gibbons on 11/18/2025

Always great service

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Thank you, Victoria, for the 5 star review. It is always a pleasure to service your vehicles and we appreciate you being a loyal customer.

Josh Thomas on 11/13/2025

One of the best experiences Ive ever had with auto service. Ever. I will for sure use them again.

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Thank you so much, Josh, for taking the time to leave us a 5 star review. It was a pleasure to service your Jeep Grand Cherokee and we look forward to assisting you in the future.

Aric van Brocklin on 11/09/2025

Scott’s Ivy Exxon is a great resource and repair center for west Albemarle county motorists!

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Thank you, Aric for the 5 star review! It was a pleasure to service your Toyota Highlander and we appreciate you taking the time to spread the word about your experience.

Jorge Gutierrez on 11/07/2025

Awesome, friendly and trustworthy service.

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Thank you Jeorge, for the 5 star review. It is always our goal to provide our customers with the best service and experience. It was a pleasure to service your Tesla.

Lucy Berndt on 11/04/2025

I love this place. They are awesome. I take my car there any time something needs to be done. I trust them with my car. Not only do they call me by name but they have driven me home when I needed a ride. Service like this is rare any more but Scott's Ivy Exxon gives you personal service that you won't find any where else. I cannot say enough good things about Scott’s Ivy Exxon. The service is absolutely amazing. They go above and beyond the call of duty. I know I have said the same thing when I review this period Scott is amazing. It’s like having a service station that we grew up with. Where everybody knows your name and your father name and your siblings name and it’s just a it’s a blessing. It is a great place.

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Thank you, Lucy for the 5 star review! We're honored to know we've earned your support! It was a pleasure to service your Toyota Corolla and we look forward to seeing you again for your vehicle's next service.

George Michie on 10/31/2025

Clean, well run, very professional. They even offer rides!

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Thank you George for taking the time to leave us a review. It was our pleasure to service your Subaru Outback and we look forward to taking care of all of your vehicles in the future.

Jean Quigley on 10/29/2025

Scott and his team always give good quality service and take the time to explain the what and why of their recommendations. Happy customer for more than five years.

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Jean, thank you for taking the time to leave us a review. We truly appreciate your support over the years. It is our pleasure to service your vehicle and we are honored to be your service facility of choice.

Blsjd Dis on 10/29/2025

We used Scott's for our daughters inspection. They were quick, honest, professional and knowledgeable. They explained she needed new tires. They offer a shuttle to bring you home. Which is most appreciated. I will use them for other services in the future for our family. I highly recommend Scott's!! Thank you Scott's!! Love Scott's in Ivy! They are 100% honest, kind and explain everything before they do any work. Can't recommend a better auto service! A+ Once again top notched!! Oil change and other things....saved me money as some of the replacements were not needed. Honest and professional!! Thanks Scott's ivy exxon!!!

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Thank you, Barbara for your 5 star and for choosing Scott's Ivy Exxon in Charlottesville, VA! We always strive to be an honest, trustworthy shop and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and well-informed. We appreciate your recommendation and look forward to helping you again anytime you need us!

Richard Freedman on 10/23/2025

got me in in a time sensitive situation-communicated well-very nice and personable staff

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Thank you Richard for the 5 star review. It was our pleasure to service your Kia Sorento and I am glad you had an excellent experience.

Ricky Walton on 10/22/2025

Always satisfied with Scott's Exxon

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Hi Ricky, Thank you for taking the time to leave us a review and being a loyal customer.

Denise S on 10/22/2025

Excellent service, took the time to find different price quotes for the repair of my vehicle. Turn around time to finish work was quickly done.

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Thank you Denise for taking the time to leave us a review. It is our pleasure to service your Hyundai and we appreciate your business.

lyn deane-harris on 10/20/2025

Friendly, thorough, fast, detail oriented and provide transport for free. Reasonable pricing.

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Thank you so much, Lyn, for taking the time to leave us a review. It was our pleasure to service your Nissan Rogue. We value your patronage and look forward to seeing you again.

G Hashisaki on 10/17/2025

Great service to get a lawn tractor tire replaced!

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Thank you George for the awesome review! Helping the neighbours in our community is what we do, even if it is for a tractor tire. Give us a call next time you need us.

Morgan Cole on 10/17/2025

Quick headlamp light bulb change. Super friendly and service was spectacular. This is the only place I would send my daughter if she needed auto work done on her car great people. reasonable prices. fantastic service.

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Thank you Morgan, for the 5 star review. It was our pleasure to service your Volvo XC90 and we appreciate your business. Let us know when we can be of assistance again.

Ashley Williams on 10/16/2025

The person I spoke with seemed nice. That's the only good thing I could say. This place is way too expensive. $130 light bulb and $44 for one wiper, I can do it myself. I was told they only service the rich (doctors and lawyers). One person said do I know where I am did you see the house down the road? They are expensive. Basically telling my I am too poor to go there. So thank you for telling me I am not in your class.

Shop Reply

Hi Ashley, Thank you for your review and letting me know how we can improve our service. We try hard to offer great service, with a great warranty, at reasonable prices. Sorry we did not provide the level of service you expected. To pass the state inspection your car needed 3 headlight bulbs and 2 wiper blades.

Hudson Golino on 10/15/2025

Best auto mechanic in the Albemarle County region. They are trustworthy, transparent, no-BS, and very honest! A good friend recommended Scott's Ivy Exxon a few years ago, and I became a very loyal costumer.

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Thank you so much, Hudson, for the 5 star review. It was our pleasure to service your Audi Q7 and we are grateful to have you as a loyal customer for all of your vehicles. Thank you for spreading the word.

Barbara B Wilson on 10/08/2025

We have used Ivy Exxon for decades! Scott and the staff are so friendly and accommodating. They always do a great job and my 2003 Toyota Avalon is still running like new!

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Barbara, thank you for taking the time to leave us a 5 star review review! We greatly appreciate your continued patronage over the years and are delighted to hear that you have had a wonderful experience with our team at Scott's Ivy Exxon. We strive to provide excellent service and we are so happy to know that your 2003 Toyota Avalon is still running like new. Thanks again for spreading the word.

Victor Cruz on 10/07/2025

Techs did a good job, service Agents very professional and courteous ! Would recommend via Word of mouth! Scott runs a top notch business , courtesy ride spot on and the shop is close to home! 😉

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Thank you so much, Victor, for the 5 star review. It was our pleasure to service your Acura TSX and we look forward to being your go-to-shop for all future service needs.

Kathie Barnes on 10/04/2025

The staff at Scott’s Exxon were extremely knowledgeable and courteous. They went over everything that they felt needed to be serviced on my vehicle and explained why. The courtesy lift service was wonderful and made leaving my car an easy process. I highly recommend this company!

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Thank you so much, Kathie, for the 5 star review. It was our pleasure to service your Honda CR-V and we look forward to servicing your vehicles in the future.

Jill Logan on 09/30/2025

I’ve found my place! AND, I will refer my friends and family to them! Easy to set appointments, confirmed by email and texts. A++Shuttle service with a phone call to let me know that they were on their way. Very kind retiree picked me up and dropped me off. I learned he’s been with Scott’s Ivy Exxon since 2012 and he spoke highly of the employees and the work that they do. I went in for an inspection and I received email with pictures of work being done, followed by a phone call to discuss the repairs. I did not feel pressured to make any immediate repairs, but was advised to keep an eye on tires prior to winter. They provided quotes for new tires when I requested it. The mechanics were in full swing when I arrived at 7 am to drop off my car! Very professional and kind from the minute I pulled into the parking lot. Even topped off all fluids! I try to give my business to family owned companies and also believe in “keeping it local”! It’s refreshing to find a place that you trust.

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Wow Jil! We are honored to be "Your Place" and thank you for the awesome review. We are so glad that you had a positive experience and are willing to share it with others. It was our pleasure to service your vehicle and we look forward to the next time you are in.

Lu Spotswood on 09/25/2025

hi again. Scott's ivy exxon went above and beyond today! They replaced 2 tires, fixed a flat in a third, and drove my car back to me this afternoon! please give this small business your work. customer service is everything.

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Awww thank you Lu for the great review and for trusting your Lexus with us. It was our pleasure to provide the pick-up/drop-off service. Thank you for being a loyal customer and we look forward to being your shop of choice again in the future.

Jonathan Bingham on 09/24/2025

Excellent team. Very honest and thorough. I will be using them from now on for all car repairs and inspections.

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Thanks Jonathan, for the great review. It was a pleasure to service your Volvo S90 and we look forward to being your go to shop for all of your vehicle service needs.

johnny bates on 09/16/2025

Courteous, professional staff. Prompt notifications on status of vehicle and a detailed analysis of conditions found upon inspection of vehicle. Very nice work.

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Hi Johnny, Thank you for the awesome review and for your business. It was our pleasure to service your Chevrolet Colorado and we look forward to being your go to service facility. Thanks for the review. Glad we could get the Toyota Tacoma trailer wire harness taken care of for you. Scott Ramm

Dean Kurtz on 09/15/2025

From my phone call to make an appointment to paying the invoice everyone was professional, kind, knowledgeable and completed the work in a timely manner. This is what keeps me retuning to Scott’s Ivy Exxon for all my automotive needs.

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Thank you, Dean! We love getting positive feedback from our loyal customers. It is our pleasure to service your vehicles and we look forward to the next time.

Micheal Hamilton on 09/11/2025

Had a great experience with Scott's Ivy. They were able to relieve my worries about the diagnostic the dealership gave me, ultimately saving me a lot of money and stress. I will be returning to them in the future.

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Hi Micheal! Thank you for the great 5-star review. It was our pleasure to service your Nissan Kicks and we look forward to serving you again in the future with all your automotive needs.

Gordhie on 09/10/2025

Giving it a 5-star because that's all they deserve. They were extremely nice to me and answered every question I had. They drove me in a shuttle which meant a lot to me. My inspection went well too.

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Thank you Gordina for the great 5-star review. It was a pleasure to meet you and to inspect your Mazda 3. We look forward to servicing your vehicle again in the future.

Micah Stevens on 09/05/2025

Staff was really nice and accommodating. Shuttle service is really convenient. The photos and details are great.

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Thanks, Micah, for the 5 star review. It was a pleasure to service your Jeep Wrangler and we look forward to being your shop of choice for all of your vehicle service needs in the future.

Mary Beth Webb on 09/03/2025

Thank you very much for helping me out with my leaking tire even without an appointment. I have always had excellent service from Scott's Ivy Exxon.

Shop Reply

Thank you for the 5 star review, Mary. We are part of the Ivy community and that means helping out in the spare of the moment when we can. Thank you for being such a great customer and trusting us with your vehicles.

amy v on 08/29/2025

After an inspection showed my brake pads were worn on a 2 yr old car, I had the work done by the dealer instead of Scott’s . When I told them I would be doing that , he said the $900 estimate was for pads that would not rust. However , he didn’t have any of those pads But that was what the estimate was for. Whatever… the dealer was 1/3 the cost of Scott’s estimate, and then although Scott’s told me several times that brake pads were not covered by warranty, Flow Kia replaced at no charge. This is not the first time Scott’s has quoted a price that was not in the ballpark of other mechanics. An air conditioner was repaired for $200, (and continued to work till we sold the Expedition 4 yrs later) which Scott’s quoted S2,000 to fix. Get other estimates .

Shop Reply

Thank you for your review. When we looked at your car, we found that the brake rotors were rusty and preventing the brake pads from making complete contact with the brake rotors. I am happy to hear that Kia warrantied those rotors for you. I have never seen a dealership do that before, so that's great news. One reason our estimate was higher is because we did not know if the rotors only could be replaced or if the pads would also need to be replaced. I would much rather estimate high and reduce the bill instead of estimating low and asking for more money half way through the job. As for the air conditioner from before, same thing. I always try to estimate the worst case scenario so that you are prepared. Thank you again for your review. We will attempt to be a little more clear with pricing and why we charge what we do.

Diane Fraser on 08/28/2025

Very courteous and professional - recommend highly!

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Thanks so much, Diane, for the 5 star review and for bringing in your VW Golf for service. It was our pleasure and we look forward to servicing your vehicle again in the future.

James Fealey on 08/28/2025

Great Service as always.

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Thank you, James, for the 5 star review. It was our pleasure to service your Ford Expedition. We appreciate your business and look forward to servicing your vehicles again in the future.

Heather Kelly on 08/25/2025

We had a lot of deferred maintenance on our car. Cole did a great job in communicating what was needed vs. optional and communicated throughout the process. Our go-to place now. Had a condensate drain clog. I called at 11am, dropped off at 1:30pm, picked up fixed car 3:30pm. Awesome.

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Thank you Kelly for the 5-Star review. It is our pleasure to assist in keeping your Lexus running well. We look forward to working with you and Rob again in the future.

Nick Doshi on 08/25/2025

What a totally professional outfit!! Credit to our community

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Hi Nick, Thanks for the 5 star review and for being such a loyal customer. It was our pleasure to service your Audi Q5 this time. Thank you for making us the go-to shop for all your vehicle.

Lewis Payne on 08/14/2025

Friendly honest and efficient

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Hi Lewis, Thank you so much for the 5-star review. It was a pleasure to service your Volvo XC70.

Mary Netzel on 08/12/2025

Staff members were helpful and curious and was able to complete the job in a timely manner. Thank you for the great service

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Hi Mary, Thank you for the great review. It was our pleasure to inspect your Nissan Altima. Let us know when we can be of service again.

Matthew Gibson on 08/12/2025

Got me in and out quickly and always helpful and friendly folks to work with.

Shop Reply

Thank you Matthew for the 5-star review. Glad we were able to repair the tire on your Subaru Outback and get you back on the road quickly and safely.

Johnny Zayas on 08/11/2025

Always enjoy the crew at Scott’s, sweet folks!

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Thanks for the review Johnny and thank you for bringing all your vehicles to us for service. Let us know when we can be of service again.

Courtney Roane on 08/08/2025

Such a professional team. They have customer service on point. The yearly car inspection! Ease if appointment, to having it done. Thank you Scott, Cole and team.

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Awww, thank you Courtney for the 5-star review and for such kind words. It was a pleasure to service your Lincoln MKC. Give us a call anytime you need service on your vehicles.

Cory Haraga on 08/07/2025

Very friendly and professional. Would absolutely recommend.

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Thanks Cory for the 5-star review. It was our pleasure to service your Mini Cooper and Subaru Crosstrek. We look forward to being the go to location for all of your service needs.

Faith Andrews Bedford on 08/07/2025

Scott and his team could not be more professional. They are prompt, thoughtful and knowledgeable. I can always count on them to tell me just what I need, not a thing more. And they give me handy paperwork to keep track of what they’ve done for me and what and when I’ll need more work. We’ve used them for years and I could not recommend them more.

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Thank you for the 5-star review, Faith! It was a pleasure to service your Lexus and we look forward to assisting you in the future.

B Moss on 08/05/2025

They were very helpful in addressing my trucks issue, and were very thorough with their inspection report

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Thank you Brian for the review. It was our pleasure to service your GMC Sierra. Let us know if there is anything we could have done to achieve a 5-star review. It is our goal to give every customer the best customer service every time.

Larry Reistetter on 08/02/2025

I recently experienced a big problem with loss of brake power in my 2021 vehicle. Scott’s Ivy made my vehicle a top priority to work on. Their technicians efficiently diagnosed and repaired what needed to be done. They twice test drove it to make sure everything was operating to specifications before I drove it. They are very friendly and do highly professional work.

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Thank you Larry for taking the time to leave an excellent 5-star review. It is important to us to make sure that every vehicle is repaired properly and safe to drive when returned to the customer. Your Lexus NX300h was no different. We look forward to servicing your vehicles in the future and will always do so professionally and efficiently.

Jennifer Winston on 08/01/2025

They are an amazing team. Very kind and knowledgeable.

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Thank you Jennifer for such a great 5-star review. It was our pleasure to service your Kia Sorento and we look forward to assisting you with all of your vehicle service needs in the future.

Mike Haas on 07/26/2025

Great place

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Thank you for your kind review, Mike! We are thrilled to hear that you had a great experience at our Scott's Ivy Exxon location. Our team works hard to provide top-notch service and we are glad it shows. Thank you for choosing us and we look forward to serving you again in the future!

Megan Horvath on 07/23/2025

I’ve been to a lot of different mechanics and this one really stands out. The integrity and honesty they have is unmatched by other Charlottesville competitors.

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Thank you Megan for the 5-star review. It was our pleasure to service your Volkswagen Taos. We are very pleased that you had a positive experience at Scott's Ivy Exxon and look forward to assisting with all of your vehicle service needs in the future.

Duane Hybertson on 07/14/2025

Excellent service, friendly, performed as promised.

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Duane, thank you for the great review! It was our pleasure to service your Subaru Forester and we look forward to helping you again any time you need us!

Justin Lee on 07/11/2025

My wife just called to let you know that she had the best car inspection experience. Even though they told her they couldn’t fix the car, she truly appreciated their transparency and the effort they put into diagnosing the issue. Their honesty and professionalism really stood out.

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Wow! Thank you so much, Justin, for taking the time to leave such a great 5-star review. I am glad we were able to diagnose the issue with your wife's Lexus and hope to be able to assist you again in the future.

Mary Buford Hitz on 06/30/2025

Rick, Ed and Scott got me in and out quickly and gave me a ride on a super hot day!

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Awwww, thanks Mary for the 5-star review and for trusting us with your Volkswagen Touareg. It is our pleasure to give you a lift so you don't have to wait on your vehicle. We look forward to your next service.

Liz Kelly on 06/27/2025

Great service. Good communication, friendly and responsive. I will be back!

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Thanks Liz for the 5-star review and for trusting us with the service of your Honda CR-V. We look forward to seeing you again for the next service.

Connie Mangum on 06/20/2025

Fast friendly service.

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Thank you Connie, for the 5-Star review and thank you for trusting your Subaru Forester with us. We look forward to servicing your vehicle in the future.

Charles Manning on 06/17/2025

Excellent!!!

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Thank's Charles for the "Excellent" review and for trusting us with your Audi Q5. We look forward to seeing you the next time your Audi needs service.

Ryan Maloney on 06/12/2025

I took my 50+ year-old motorcycle to Scott’s to get it inspected. Staff members kindly took the time to understand the subtleties of the bike, which I really appreciated. They were considerate and careful with it, and I had peace of mind leaving it with them. Thanks guys!

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Thank you Ryan for leaving a 5-star review. You were definitely in good hands at Scott's Ivy Exxon. We are all Bike enthusiast. But more importantly we love our customers and want them all to have 5-star review worthy experiences. Thanks again for allowing us to inspect your BMW motorcycle.

Tyler Benckert on 06/09/2025

They're great! Really dig their online appointment making service along with text updates. Brought car in for inspection and was able to see when the inspection finished, what resulted, and tell them to go ahead with the fix. Dropped off first thing in the morning and was ready before lunch. Much Appreciated!

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Thanks Tyler for the 5-star review. It was our pleasure to service your Jeep Cherokee. I am glad you like the online appointment scheduler. We strive to make the vehicle service process easy for our customers.

Mark Myers on 06/05/2025

Great service once again from Scott’s. Routine safety inspection and maintenance but we are assured it's always done right.Our #1 station for maintaining our cars.

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Thank you so much, Mark, for the 5-star review! We are thrilled to hear about the great service you've received, again. Thank you for allowing us to work on your BMW and we look forward to servicing your vehicles again in the future.

Justin Bailey (Juice) on 06/02/2025

Great service

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Thanks Justin for the 5-star review. I'm glad you had great service and look forward to servicing your vehicle again.

Susan Villageliu on 05/27/2025

The service is great!! They document with photos every step of the issues with your car and the service they’re providing. I’ve been coming here for years because it really is that special place you hoped you’d find. And they’re nice and provide drop-off and pick-up service.

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Susan, thank you for choosing Scott's Ivy Exxon to service your Buick Encore and for the 5-star review. We appreciate you as a customer and look forward to servicing your vehicle again in the future.

Barb Tucker on 05/16/2025

We were traveling and called Scott's in an emergency on a Friday based on other reviews We can't say enough about the professional service and honest work they did. We were back on the road in a fair time and as pleased as we could possibly be!

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Thank you Barb for the 5-Star review. I am glad we were able to get your Jeep Grand Cherokee serviced and back on the road. Thank you for giving us the opportunity to serve you.

Exploring With Jake S. on 05/16/2025

Extremely helpful and knowledgeable, they even gave us a ride to barracks while waiting for our car, customer service is 10/10

Shop Reply

WOW! Not only a 5-star review but 10/10 too. Thanks a million Jake. It was our pleasure to give you guys a ride to Barracks road while we looked at your Mitsubishi. We 're here if you need us again.

Daniel Becker on 05/09/2025

Efficient communication, using email and texting. Way better at keeping in touch than the Toyota dealer. Fixed lawn care tire same day I dropped it off. Always friendly and eager to help. Honest pricing.

Shop Reply

Thank you for the feedback, Daniel! It is our goal to keep our customers vehicles running well. Communicating issues, or when it is time for maintenance or just fixing a lawnmower tire. If we can fix it we will. That helps keep our customers safe and happy. Thanks again Daniel.

Joshua Biermann on 05/01/2025

We were stranded on the side of the interstate after having a road reflector get lodged between our caliper and rim, busting one of the two mounting bolts off. I called Scott's and they were able to get the bolts from their distributor and delivered it to us! These guys were an extreme blessing and help to get us back on the road as soon as possible! Thanks guys!!

Shop Reply

Hi Joshua, Thank you so much for the 5-star review. We were happy to help. There is nothing worse than being stranded on a road trip. I am glad we were able to get the mounting bolts for your Dodge Caravan quickly so you could get back on the road.

Vaibhav Pandit on 04/29/2025

Great communication. Great service. Really appreciate the responsiveness.

Shop Reply

Thanks Vaibhav for the 5-star review and for trusting your Tesla Y with us. We look forward to seeing you next time.

Cora Diamond on 04/15/2025

Very pleased with service at Ivy Exxon. Thank you all! Cora

Shop Reply

Cora, thank you! We take pride in our work and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and taken care of. We look forward to continuing to serve you in the future!

Sam Brettschneider on 04/08/2025

By far the best experience I’ve ever had with an auto-shop. The servicemen were extremely helpful, the shuttle was extremely quick and reliable and its driver is a great man. The vehicle report was so comprehensive, i felt like a driver coming back to the pits after a qualifying lap going over data with engineers.

Shop Reply

You're the best, Sam! Thanks for the awesome review and trusting us with servicing your vehicle. We strive to give you the most comprehensive information about your vehicle to keep it running at its best and safest. We look forward to servicing your vehicle again. Give us a call with any questions or to book your next appointment. 434.293.2033 with us.

David Gillette on 04/08/2025

Couldn’t be happier with the service and friendliness of the staff.

Shop Reply

Thank you David for the 5-Star review and thank you for trusting us with the service of your vehicle.

Steve Gaines on 03/27/2025

It was my first visit for a simple service. And they were wonderful. Very prompt. Very friendly. And priced very nicely. Highly recommend!

Shop Reply

Thank you Steve, glad to have you as a customer. We look forward to assisting with all of your auto service needs in the future.

Patrick Gibbons on 03/26/2025

Unless service or an experience is absolutely way off base I usually hold off leaving reviews. People can have great days or bad days. However if it’s always bad or always good that’s when you know how things really run. I’ll say having made three unrelated visits to the shop in the past 2 weeks has been on each occasion easy, accommodating and very smooth. Kohl, Rick, Ed and the group make you feel like you are welcomed and respected. Communication is excellent. Timeliness is committed to and clear and honest explanations of services are provided. 3 for 3 so far! Most folks assume a shop is going to take advantage of them. More folks know as much about their automobiles as they do their internal organs. These guys are straight forward and share the info, leave it up to you and keep it simple. Like your physician, you can trust these folks. If you want honestly, fairness and timeliness then by all means check Scott’s out. Great service. Greater people.

Shop Reply

Wow! Thank you Patrick for taking the time to leave us such a great, 5 star review and for allowing us to service your vehicles. These types of reviews really help us to continue to strengthen our reputation in the community. We value you as a customer and enjoy talking with you while you wait. Stop by any time. ???????

Melissa Dillon on 03/24/2025

I've been going to Scott's for about a year and a half, since I moved to Ivy. Everyone there is always very friendly and patient when I have a lot of questions. They also set me up with their rewards program to help me get the best deal when I needed new tires.

Shop Reply

Thank you Melissa for taking the time to leave us a 5 star review. We always welcome your questions and strive to give you the most accurate information so that you can make the best decision about the services needed. Thank you for being our customer and trusting us with your vehicle's service needs.

J Gillerlain on 03/20/2025

Rick was able to evaluate and repair a tire damage from a nail hole. He also checked my tread depths and recommended new tires in the near future and provided some price quotes. I will definitely schedule future repair work at Scott’s Ivy Exxon.

Shop Reply

Thank you, J. Gillerlain, for your review . I am glad your experience with the Scott's Ivy Exxon team was 5 Star worthy. We always strive to give our customers the best service and go the extra mile to keep their business.

Brian Smith on 03/16/2025

Excellent service and communication!

Shop Reply

Thank you Brian for the 5 star review. We appreciate you taking the time to rate your service with us and your business.

Shirley Wild on 03/13/2025

Scott's Ivy Exxon is the place to bring your car. They are thorough, efficient, professional and know their business.

Shop Reply

Thank you, Shirley, for choosing Scott's Ivy Exxon in Charlottesville, VA, and taking the time to review us! We appreciate your business.

Robin Halsey on 03/05/2025

You guys are THE BEST. !! I love your old fashioned politeness. Professional management. And a job well done. !! I couldn’t be more pleased with my experience at your business 👍Thanks

Shop Reply

Thank you Robin for the awesome 5 Star review and thank you for trusting your BMW service to us. We appreciate you and look forward to assisting you the next time you need service.

Mary Gordon Hall on 02/26/2025

I had sort of an emergency need for headlight repair. I called my regular mechanic and they said they could not see me for three weeks! I called Scott’s Exxon having been there before for different repairs and they said to just stop by and they’d squeeze me in. Extremely kind! These guys have always come through for me. 10 minutes and I was on my way! I didn’t need it, but they also have a shuttle service. Thanks, Scott’s Exxon!

Shop Reply

Mary, we are so pleased to hear your feedback and that we are your new regular mechanics! We take pride in our work and strive to go the extra mile for our customers. We appreciate you and your business. Please let us know if there is anything else we can do for you!

Blair Turner on 02/18/2025

Another great experience at Scott’s Ivy Exxon!

Shop Reply

Thank you for taking the time to leave a 5-star review, Blair! We are thrilled to hear that you had another great experience at Scott's Ivy Exxon. Our team works hard to provide exceptional service and quality work for our customers. Thank you for choosing us and we look forward to seeing you again in the future!

Campbell Fain on 02/10/2025

I will never go here again. Took my knock around Tesla in for an inspection and was told about two issues that caused the inspection to fail. One of the issues I was told over the phone would cost $3,000 to fix. I have since contacted another mechanic who can not only fix the “$3k” issue but the second issue as well, all for materially less than the $3k Scott’s quoted to fix one of the two issues. $20 inspections do not generate profit, but they generate a pipeline to lucrative, overpriced repair jobs. My concern is for others who run into similar issues and fail to shop around. In my case, I was able to find someone else who could remedy the inspection flaws at a reasonable cost whereby I didn’t feel as though I was getting ripped off. I’m sure the response here will be “we use superior parts” or “back up our service with a warranty,” or whatever, something along those lines, similar to other responses to customers who have encountered similar issues with this establishment. In looking at other one star review ratings, my experience does not appear to be an isolated incident. UPDATE - I don't care that this establishment posted my inspection report for public view, but that seems very unprofessional. I'm not arguing whether or not the component needs replacing, although it will be interesting to see what the other mechanic states, so it shouldn't be necessary to display the report for public consumption to make that determination as to whether or not the control arms are defective. My post didn't deal with whether or not the control arms were defective, but instead highlighted the egregious cost to repair the control arms. If you google or ask Chat GPT "how much does it cost to replace rear control arms in 2021 tesla model y?" the response, even when having it done at a Tesla service center, is MATERIALLY lower. I found someone materially less than $3k to do the control arms AND the light and am satisfied with the price (around 25% of the Scott's Ivy Exxon quote). This goes back to my original point - the inspection doesn't produce profit but does create a pipeline for overpriced repairs. If you get a failed inspection at this establishment, I'd highly recommend shopping around. It took me ten minutes to find a much more reasonable alternative.

Shop Reply

First of all, thank you for taking the time to leave a review. I would like to express my concern for your comments and address any explanation deficiencies. The link to your vehicle courtesy check is here: https://shorturl.at/o44RY Your car failed inspection for a couple of different items. The first item was a bit of an unknown. The fog light assembly on the right side had been damaged and was flopping around in the housing. This fails inspection because the light is not secure. For pricing purposes, we were not sure what would be involved in securing this light without further inspection, so we did not provide an estimate for this repair. The other issue for inspection was the upper control arms in the rear. These were so loose; we were able to move them by hand. This is certainly a safety issue and not something that is subjective. The parts were Tesla dealer parts and not aftermarket parts. Our technicians have received Tesla training and according to Tesla service, the estimate included everything needed for that repair. It is possible that not all the estimated parts would be used if the existing parts (nuts, bolts, bushings) are still in good shape. Our process is to always price the worst-case scenario so that there are no surprises in the end. We ALWAYS provide an estimate for this reason, and we never indicate that you are required to have us perform the services. Our goal is to provide you with all the information necessary to make the best decision for you and your car and we do this with the courtesy check (link above). If you have any other questions or concerns, please contact me directly. To clarify, the control arm bushing had failed and caused excessive control arm movement. The bushing is only available as part of the knuckle assembly. Chat GPT states $1675 each for this repair. If your technician only replaced the control arms and not the bushings, you may still have a problem. If we had done this repair and found that replacing the control arms only fixed the problem, we would have been much cheaper than the estimate provided. Again, we want to always provide the worst-case scenario for estimates.

Freddy on 02/06/2025

Simple service, and Scott's was 100% honest by not finding things to do that were not needed, a real cause for concern when taking a vehicle in for service. Much appreciated.

Shop Reply

Thank you for your kind words and for recognizing Scott's commitment to honesty in our services. Your appreciation means a lot to us, and we're glad to have met your expectations. We look forward to serving you again in the future!

Beth Stafford on 01/27/2025

Always excellent service. I trust scott’s and have been taking my cars there for several years. I know my car is in good hands at scott’s Ivy Exxon

Shop Reply

Thank you so much for the 5-stars, Beth! It is our pleasure to provide quality services and auto repairs!

John Effland on 01/17/2025

I ordered a special Interstate battery from them and it came quickly and a very responsive Rick kept me updated on status.

Shop Reply

Thank you, John! We are pleased to hear that your experience with our team at Scott's Ivy Exxon was a positive one. We take pride in providing efficient and responsive service, and we are glad that Rick was able to keep you informed throughout the process. We appreciate your business and look forward to serving you again in the future!

margaret rice on 01/09/2025

Each interaction or help was extremely pleasant and helpful. Rick and Cole in the office. Both men who gave me rides were very nice. I had a fun conversation with Will. Also your advice was good. Thanks to all.

Shop Reply

Margaret, thank you for your 5-star rating! Our team at Scott's Ivy Exxon is dedicated to providing exceptional customer service and we are happy to hear that you had a pleasant experience with Rick, Cole, Will, and our other staff members. We appreciate your business and hope to continue serving you in the future!

Susan Turner on 01/09/2025

There was a problem with the oil leakage which was not detected. It could have been catastrophic but Scott's staff corrected the Issue immediately.

Shop Reply

Susan, we are so pleased to hear your feedback! Our main concern has always been the safety and satisfaction of our customers. We’re glad to hear we have delivered that. Please let us know if there is anything else we can do for you!

Johnny Zayas on 01/07/2025

01/2025 Great service as usual, love the staff here...super friendly and not pushy. Happy New Year! 09/2023 These guys carry Interstate batteries, easy to swap out your old one and install new battery. Great staff and customer service. 06/2023 We continue to bring our cars here, you can't beat the customer service, they stand by their work. Spencer is a sharp technician, love the front office staff. Work done on vehicles is done right. Many thanks to the Scott's crew! We've been taking our vehicles here for a few years, can't recommend them enough. First class customer service, family atmosphere, and honest! There have been a number of times they could've charged us more or lie about doing work we asked for.....they always call and inform us that the work isn't required etc... Scott and Jason are fabulous to deal with but, so are the other staff they have, a true family. They have a loyalty program that saves you money from work done and VA inspections. Great folks!

Shop Reply

Johnny, thank you for trusting us to service your Subaru Outback and Honda Pilot. We truly appreciate your loyal business and hope you are enjoying the ride with the new shocks. It's always our pleasure! Scott Ramm

Carter Bray on 01/03/2025

Excellent work as always. I will continue to take my car to you for service. I have told only good things about your shop to my friends and family.

Shop Reply

Thank you so much for your kind words and continued loyalty, Carter! We greatly appreciate your support and are happy to hear that our team at Scott's Ivy Exxon has consistently provided excellent service for your car. We will continue to uphold our high standards and look forward to assisting you with any future automotive needs!

Jake K on 12/30/2024

Great customer service. Honest. Fair. Highly recommend compared to University Auto

Shop Reply

Jake, thank you for taking the time to leave such a positive review for Scott's Ivy Exxon! We are thrilled to hear that you had a great experience with our customer service and appreciated our commitment to honesty and fairness. We strive to provide the best service possible and appreciate your recommendation. We look forward to serving you in the future!

Lester Wilson on 12/30/2024

They gave a honest and very thorough evaluation of my 10-year-old car. They took meticulous notes, added photographs, and explained what work they recommended. I have great confidence in their reliability and expertise.

Shop Reply

Thank you for taking the time to leave a 5 star review, Lester! We are delighted to hear that you had a positive experience at Scott's Ivy Exxon. Our team takes pride in providing honest and thorough evaluations, and we are happy to know that you have confidence in our reliability and expertise. We appreciate your support and look forward to serving you in the future!

Craig Colberg on 12/20/2024

Great service!

Shop Reply

Craig, thank you for the great review! We're always happy to help in any way we can and are so pleased to hear about your excellent experience. See you next time!

GE Lo on 12/09/2024

Courteous, friendly, quick service on my leaking tire.

Shop Reply

GE Lo, thank you for taking the time to leave us a review! We are delighted to hear that you had a positive experience at Scott's Ivy Exxon in Charlottesville. Our team takes pride in providing courteous, friendly, and efficient service to our customers, and we are happy to have met your expectations. Thank you for choosing us for your tire needs and we look forward to serving you again in the future!

Rich Fulks on 12/08/2024

Always a pleasure to have the team work on my truck.

Shop Reply

Thank you so much for your kind words and for taking the time to leave us a 5-star review, Rich! We're thrilled to hear that our team at Scott's Ivy Exxon in Charlottesville provided you with a pleasant experience while working on your truck. We truly appreciate your loyalty and look forward to serving you again in the future!

Seth Johnston on 12/03/2024

Very helpful and extremely nice! I was impressed!

Shop Reply

Thank you for taking the time to leave us a glowing review, Seth! We are thrilled to hear that our team at Scott's Ivy Exxon in Charlottesville went above and beyond to provide excellent service during your visit. We strive to provide exceptional customer service, so we appreciate your positive feedback!

bee maningi on 12/02/2024

Scott's Ivy Exxon has always been great – but I'm writing today because their extra generosity & expertise also saved me today from a likely tire blowout! I was dangerously over-inflating my tires by 15 to 20 PSI due to my faulty bicycle-tire-pump-gauge (which I was using to check each tire's pressure/PSI while using their air pump which they let me use for free). Fortunate for me that a mechanic saw me with my clunky pump-gauge and (just to be friendly!) offered me his easier-to-use tire gauge. That's the only way I found out! And then when I saw the big difference in measured PSI, he helped me get all the tires safe. I'm really thankful. I plan to always go there for my future car work, inspections, oil changes, and gas! P.S. Not only is Scott's Exxon generous and helpful, I've gotten car work done there and they've always been highly-expert, great explainers, and friendly.

Shop Reply

Bee Maningi, thank you so much for taking the time to leave such a kind review for Scott's Ivy Exxon. We are thrilled to hear that not only have we met your expectations for car work and service in the past, but our team also went above and beyond to help you this time. Our goal is to provide top-notch service and we are glad that our extra generosity and expertise saved you from a potential tire blowout. We are grateful for your loyalty and look forward to continuing to serve you in the future for all your car needs. Thank you again for choosing Scott's Ivy Exxon. Your satisfaction is our priority!

stephen plaskon on 11/25/2024

The folks at Ivy Exxon are most dependable and efficient. I recently had the unpleasant experience of finding a flat tire as I left for work in the morning. I was able to inflate the tire enough to get it to the Ivy Exxon without an appointment. The folks at the front desk were extremely helpful and accommodating we are so fortunate to have them in our community and I highly recommend you consider them for all your automotive repair needs.

Shop Reply

Hi Steve, Thanks for your business and recommendation. I also enjoyed your fresh eggs! Scott

Amy Steers on 11/20/2024

Great service!!!

Shop Reply

Thank you, Amy, for taking the time to leave us a great review! We were happy to help out and look forward to helping you again any time you need us!

Thomas Cutitta on 11/19/2024

Excellent staff and service. They really document everything with photos and great feedback. The most professional experience and advice!

Shop Reply

Thank you for taking the time to leave a 5-star review, Thomas! We're thrilled to hear that our staff and service at Scott's Ivy Exxon in Charlottesville was able to provide you with such a professional experience. We take great pride in documenting all work with photos and providing helpful feedback to our customers. Thank you for choosing us and we look forward to serving you again in the future. Drive safely!

Charlie Watkins on 11/12/2024

1st clas treatment. fabulous. Charlie

Shop Reply

Thank you for your kind words, Charlie! We are thrilled to hear that you had a first-class experience at Scott's Ivy Exxon. Our team takes great pride in providing exceptional service to all of our customers and we are glad that it did not go unnoticed. We hope to see you again soon!

Wolfgang Hermann on 11/06/2024

Excellent service friendly and ready to give you a lift.

Shop Reply

Thank you, Wolfgang! We're glad to hear that our team at Scott's Ivy Exxon provided you with excellent and friendly service. We appreciate your business and we look forward to helping you again in the future!

Joanne Gamble on 11/06/2024

Scott's Ivy Exxon has serviced my 2014 Camry for ten years and has kept it in tip top shape. I would recommend them highly. Highly skilled and friendly environment.

Shop Reply

Thank you, Joanne! We are thrilled to hear that you have been a loyal customer for 10 years and that we have been able to keep your Camry in great shape. Our team at Scott's Ivy Exxon prides itself on providing top-notch service in a friendly environment. We appreciate your recommendation and we look forward to helping you again next time!

David Lapinski on 11/01/2024

I would have my car serviced here if I broke down in their lot. Very disappointing. Just looks for ways to sell unneeded services. Took my car to another mechanic afterwords and prescribed work wasn’t needed

Shop Reply

David, I appreciate you taking the time to leave a review. I would like to point out that the items for which your car was rejected were documented with photos and videos in your vehicle courtesy check. You had repairs made to the car at another shop, which is perfectly fine, but when you returned for the re-inspection, the repairs were insufficient. The brake repair did not address the caliper sticking causing the wheel to not spin freely and the headlight lenses were still dull/cloudy. I understand that you do not agree with the inspection rules that we have to adhere to, but that does not mean that we can skirt the rules set by the state. As I mentioned on your last visit, you are more than welcome to have the state police come by and inspect the vehicle and provide clarification on any of the repairs in questions. Please feel free to reach out to me with any questions.

Michael Nixon on 10/21/2024

Love this place. Honest and friendly. Never disappointed. Highly recommend.

Shop Reply

Thank you, Michael! We are thrilled that you have had consistently great experiences at Scott's Ivy Exxon. We truly appreciate your recommendation and look forward to continuing to exceed your expectations in the future!

Sameer Handa on 10/08/2024

To start with, what a pleasurable way to answer the phone calls. Then they drop me off at home; wait it gets better , they pick me up. As far as I am concerned they are winning already. But sent me an extensive report with pictures and stuff. I felt this place was totally on the up and up.

Shop Reply

Thank you, Sameer! We are thrilled to hear that you had such a positive experience at Scott's Ivy Exxon in Charlottesville. Our team takes pride in providing exceptional customer service, from answering calls with a smile to providing detailed reports and pictures. It means a lot to us that you felt we were on the up and up. We hope to continue providing you with excellent service in the future!

Kevin Brown on 09/25/2024

very excited to see the new facility once ground is broken and renovation is started, the team deserves some new digs!

Shop Reply

Thank you, Kevin! We can't wait to have a better setup so that we can service our neighbors in Ivy, Crozet, and Charlottesville with our new facility. Thanks for stopping by for your state inspection and feel free to stop by to check out the renovation progress.

Sharon on 09/23/2024

I love Scott's Ivy Exxon! Everyone I've dealt with there is pleasant and knowledgeable. They communicate well in all mediums: in person, on the phone, and via text. And, of course, they do excellent work. Wouldn't take my business anywhere else.

Shop Reply

Thank you, Sharon! We are thrilled to know that you have received exceptional service at Scott's Ivy Exxon. Our team takes pride in providing knowledgeable and pleasant experiences for our customers in all communication channels. We are grateful to have your loyalty and will continue to do our best work for you. We look forward to serving you again in the future. Drive safe!

Venessa Stevens on 09/18/2024

Great service, I won’t take my vehicle anywhere else!

Shop Reply

Thank you, Venessa! We truly appreciate your continued support and trust in our team at Scott's Ivy Exxon. We look forward to seeing you in the future. Drive safely!

Stephanie Goodwin on 09/12/2024

Scott's always provides the best level of detail with photos for all of my repairs--which gives me comfort and confidence. The staff is always friendly and courteous. They make it a pleasure to deal with something that can be very uncomfortable in other places.

Shop Reply

Stephanie, thank you for choosing Scott's Ivy Exxon for your automotive needs! We take pride in customer service and appreciate you putting your trust in us as our main concern has always been the safety and satisfaction of our customers. We look forward to continuing to serve you in the future!

Bill Wagoner on 09/10/2024

Scott’s ivy exxon has been our go to since we moved here two years ago. They are professional and take the time to explain/review what they are doing and the cost. Customer service means something to these guys and they have always pleasant to deal with. Inspections, oil changes, fluids, and most issues cars have, they can handle it.

Shop Reply

Bill, thank you! We truly appreciate your kind words and are delighted to hear that we have been your trusted go-to for the past two years. Our team takes pride in providing professional and thorough services, and we're glad that you have experienced this firsthand. We value your loyalty and look forward to continuing to serve you for all your car needs!

Maggie Wiseman on 09/06/2024

Have always had a great experience here! I recently had a leak in my tire and was able to drop by and have someone look at it to determine if it could be patched. It couldn't & they were able to get me new tires within a day and able to squeeze me in to their busy Friday schedule to get them on before the weekend. They even called to let me know I didn't technically need all 4 tires changed since 2 were still in pretty good condition. They also send an email & text with an assessment of my car that shows the condition of fluids, oil, fan, etc which helps me plan ahead for future maintenance. I really appreciate how communicative they are and how they seem to have my best interest in mind when working on my car. Solid 5 stars for Scotts Ivy Exxon!

Shop Reply

Maggie, thank you for choosing Scott's Ivy Exxon for your tire needs! We are happy to hear that our team was able to provide you with excellent and efficient service. Our priority is always to have our customers' best interests in mind, and we are glad to know it shows in our work. We appreciate your continued support and look forward to serving you again in the future!

C'ville Moodys on 08/21/2024

Last minute request for a state inspection that was promptly responded to. Good and accurate feedback about the car, and what it will need soon, even though it passed. Pleasant, professional manner by the staff.

Shop Reply

Thank you for leaving us a 5-star review! We look forward to seeing you next time!

Stephen Jamme on 08/15/2024

Super service! They got me in and out. Thanks

Shop Reply

Stephen, thank you for taking the time to review us! We do our best to be quick and efficient while providing unbeatable customer service. We look forward to continuing to serve you in the future!

Ashley Major on 08/12/2024

Scott’s was prompt and honest with my state inspection, which I very much appreciated! They had given me a quote for work that I signed and agreed to. After working on my car, they realized less work was needed than previously thought. They adjusted the quote and saved me several hundred dollars. No one was pushy about extra add ons which I also appreciated. Will definitely be returning!

Shop Reply

Thank you, Ashley! At Scott's Ivy Exxon, we strive to provide prompt and honest service to all of our customers. We're thrilled to hear that you had a great experience with us during your state inspection and that we were able to save you money by adjusting the quote. We never want to push unnecessary add ons, so we're glad that you appreciated that aspect of our service. We look forward to serving you again in the future!

Wil Morrison on 08/01/2024

These guys at Scott's ivy are a trip. They are awesome! From getting there and checked in they are knowledgeable and expedient. They found stuff that I never knew nor seen which helped prevent other issue down the line. Absolutely will be back.

Shop Reply

Thank you, Wil! We are delighted to hear that you had an excellent experience at Scott's Ivy Exxon. Our knowledgeable and efficient team strives to provide top-notch service to our customers. We appreciate your support and look forward to welcoming you back in the future!

Elaina Miles on 07/25/2024

Scott's Ivy Exxon is a very detailed and honest shop! They do great work for an affordable price. Thanks to everyone at Ivy Exxon you guys are solid and I would highly recommend you to anyone.

Shop Reply

Thank you for taking the time to leave such a wonderful review, Elaina! We are so glad to hear that you had a positive experience at Scott's Ivy Exxon. Our team takes pride in providing detailed and honest service at an affordable price. We truly appreciate your recommendation and look forward to serving you again in the future!

Jon K on 07/18/2024

Great folks. Very professional and thoughtful. We needed a state inspection and they completed it and gave us a thorough review of the car.

Shop Reply

Thank you so much for your kind words and 5-star rating, Jon K! We are delighted to hear that you had a positive experience at Scott's Ivy Exxon. Our team takes great pride in providing professional and thoughtful service to our customers. We are happy to hear that we were able to complete your state inspection and give you a thorough review of your car. We appreciate your business and look forward to serving you again in the future. Thank you for choosing Scott's Ivy Exxon!

Rushman Andrews on 07/18/2024

I have lived near Scott’s for years and know not to ever take my car there just based on other locals’ warnings and bad experiences. Well, we had a vehicle that was in need of a quick state inspection and I took it in. They failed it and sent me a list of items costing over $5,000. The next day it passed inspection at a place in Crozet for 20 bucks. They might be crooks fyi

Marta Brunn on 07/02/2024

Excellent service!

Shop Reply

Thank you for taking the time to leave us a review, Marta! We are thrilled to hear that you received excellent service at our Scott's Ivy Exxon in Charlottesville. Our team takes great pride in providing top-notch customer service. We look forward to serving you again in the future. Thank you for choosing us!

Pam Roland on 07/02/2024

Excellent service!! And great feedback on the state of my car! Thanks everyone!

Shop Reply

You are very welcome, Pam! We're always happy to help in any way we can and are so pleased to hear about your excellent experience! Thank you for your business and the wonderful 5-star review. Please let us know if there is anything else we can do for you!

Zach Davis on 06/18/2024

Scott’s provides fantastic service at reasonable prices. This is the most trustworthy garage/repair shop I have worked with in 15 years. The detailed reports are very helpful.

Shop Reply

Thank you for taking the time to leave us a 5-star review, Zach! We are delighted to hear that you have had a positive experience at Scott's Ivy Exxon. Our team takes great pride in providing excellent service at reasonable prices and we are thrilled that our detailed reports have been helpful for you. We appreciate your trust in us and are grateful for your loyalty over the past 15 years. Thank you for choosing Scott's Ivy Exxon - we appreciate your loyal business!

Annie Stutts on 06/18/2024

Always a pleasant experience at Scott’s! The guys get the job done fast, have amazing customer service and honest pricing!

Shop Reply

Thank you for your kind words, Annie! We are thrilled to hear that you had a pleasant experience with us here at Scott's Ivy Exxon. Our team takes pride in providing fast and efficient service, exceptional customer care, and transparent pricing. We truly appreciate your support and hope to continue providing you with top-notch service in the future!

Cynthia Bowers, MD on 06/06/2024

They did a great job and were very accommodating when and unexpected repair took longer than expected to complete.

Shop Reply

Thank you for this feedback, Cynthia! Our goal is to deliver quality auto services to our customers and we look forward to working with you next time.

mickey kampsen on 06/05/2024

Once again - prompt great honest service!

Shop Reply

Mickey, thank you for your loyal business! We appreciate you choosing Scott's Ivy Exxon in Charlottesville, VA and are happy that we could provide you with an exceptional customer experience. See you next time!

Wilson Branch on 05/30/2024

It's always a great experience.

Shop Reply

Thank you for the recommendation, Wilson Branch ! We are glad to see that your experience with our services was excellent. See you again!

Loiselle Cenita—Sevilles on 05/25/2024

Our car had issues with the braking system and needed a much awaited maintenance check after more than a year. The folks here are very warm, cheerful and accommodating. We had to leave the car overnight so they lent us their loaner vehicle. They also have free shuttle to drive you back and forth as long as you're around C'ville and Crozet area. Rick, Scott, Ed and Will you guys rock! The problem got fixed in a timely manner and they were very transparent with everything. We will surely come back. Definitely a positive experience.

Shop Reply

Thank you for your kind words, Loiselle! We are so glad to hear that your experience with our team at Scott's Ivy Exxon was positive and accommodating. Our team takes great pride in providing excellent customer service and ensuring transparency with all maintenance and repairs. We appreciate your trust in us and we look forward to serving you in the future. Drive safely!

Lynn Aprile on 05/20/2024

Outstanding services and pretty awesome folks too!

Shop Reply

Thank you for the kind words and for taking the time to leave a 5-star review, Lynn! We are thrilled to hear that you had an outstanding experience at Scott's Ivy Exxon. Our team takes pride in providing top-notch services and it's always great to hear when our customers appreciate it. We hope to see you again soon!

Maggie Chao on 05/14/2024

Our older Prius was having some major issues. The team at Scott’s Ivy handled it quickly and successfully. Everyone from my shuttle driver, Will, to the owner, Scott, treated me with a cheerful kindness. In the past, I have had negative experiences at auto shops. However, with the Scott’s Ivy Exxon team, I felt supported and educated when making pretty major decisions about my vehicle. Most important, I left with the confidence of knowing my vehicle was once again safe for me and my family.

Shop Reply

Thank you for your glowing review, Maggie! We are thrilled to hear that our team at Scott's Ivy Exxon was able to provide you with outstanding service for your older Prius. We pride ourselves on treating our customers with kindness and providing them with the knowledge they need to make informed decisions about their vehicle. We understand the importance of feeling safe and confident in your vehicle, especially when it comes to your family. We appreciate your support!

Mona Zebarjadi on 05/06/2024

Friendly and helpful staff, thank you for your quick and efficient work

Shop Reply

Thank you for your kind words, Mona! Our team at Scott's Ivy Exxon is dedicated to providing top-notch service to all of our customers. We're thrilled to hear that you had a positive experience with our friendly and helpful staff during your recent visit. We appreciate your recognition of our quick and efficient work. It was our pleasure to assist you and we look forward to seeing you again in the future!

Cynthia on 04/24/2024

My experience with Scott's was very mixed. Their hourly labor costs are quite high...I hadn't realized that they are actually much higher than my BMW dealer labor costs. I had brought the car there because I never expected a local garage to have higher per hour labor costs than the dealer! And I felt that they were encouraging me to do work on the car that is unnecessary. Everyone was quite pleasant and professional - I had brought my car in for inspection. However, I was not happy with how a specific issue was handled. They apparently outsource the alignment of cars (needed after a repair they'd done). They drove my car to and from the alignment shop. When they got back they 'noticed' a nail in one of my run-flat tires. I am 95% sure that there was no nail in that tire prior to their having my car. And I'd have thought that during Inspection of the tires, and/or when they removed and remounted the tires (needed for an unrelated breaks repair as part of inspection) that they too would have noticed if there was a nail in the tire. The Exxon rep acknowledged that the nail may well may have gotten into tire while they had my car. Of course there's no way to know for sure...on that we agree. But logic would say that it very likely happened when they drove the car, considering that they had been handing the tires repeatedly before that. Anyway, Scott's took no responsibility whatsoever for the nail and expected me to pay full price and labor for replacing the tire. That strikes me as terrible customer service, considering that this was obviously a nebulous situation as part of the same visit where I'd already spend over $3,000. Needless to say, I took the car to BMW to replace the tire, which they did for $125 LESS than Scott's was quoting. All and all - polite, knowledgeable, and competent. But way too expensive and not reasonable (in my opinion) in rectifying issues which give the customer a bad feeling about whether or not they are being taken advantage of.

Shop Reply

Thank you for taking the time to leave a review. We spoke at length several times about the repairs your car needed and the maintenance that was coming due in 15000 miles. Our goal is to always give you as much information about your car as we can so that you can make the best and most informed decision about your car repairs. I certainly apologize if at any point I was not clear about the priority of the repairs or maintenance needed. I am glad that we were able to perform the repairs you authorized below the estimate that we gave you and that we were also able to provide you with a loaner car during the repair. I also want to remind you of our 3 year 36000 mile nationwide warranty in case you have any issues with our repairs in the future. Regarding the tire, I do agree that you should not have been responsible for the cost of the tire replacement, so we will happily re-pay you for that repair. We strive to be the best, but sometimes, we fall short. Our intension is to always do what we can to make it right. I hope that we have done that. Thank you again for your review and please reach out if there is anything else we can to do help with your car needs in the future.

Wendi Doak on 04/23/2024

I've always had a great experience at Scott's Ivy Exxon. The customer service is excellent, and the staff is knowledgeable and friendly. They consistently provide timely, quality service, and I appreciate their honesty. I would definitely recommend Scott's to anyone in need of automotive services.

Shop Reply

Thank you for taking the time to leave us such a positive review, Wendi! We are thrilled to hear that you consistently have a great experience at Scott's Ivy Exxon. Our team takes pride in providing excellent customer service and we are glad that it shows. Your recommendation means a lot to us and we look forward to serving you and your automotive needs in the future!

Turtle Zwadlo on 04/19/2024

Great service every time! Very professional, easy to work with, and fair prices. Highly recommended.

Shop Reply

Thank you for taking the time to share your positive experience at Scott's Ivy Exxon, Turtle! We are thrilled to hear that you consistently receive great service and find our team to be professional and easy to work with. We also appreciate your kind words about our fair prices. Thank you for recommending our business and for being a valued customer. We look forward to serving you again in the future!

Pamela Wagoner on 04/10/2024

We are new to the area and Scott's Ivy Exxon got my annual inspection done. Since then, I have depended on them for a variety of services and each time I am impressed by their customer service, accuracy and speed. They are very dependable and I recommend them highly.

Shop Reply

Thank you for taking the time to leave such a lovely review, Pamela! We are thrilled to have earned your trust and business as new members of the Charlottesville community. It's always our goal to provide top-notch customer service and efficient, quality services each and every time. We truly appreciate your recommendation and look forward to serving you in the future!

Leah Garcia-Blanco on 02/12/2024

I could not have asked for a better service experience. Communication was excellent, their service was professional and done promptly. I highly recommend Scott’s Ivy Exxon!

Shop Reply

Thank you, Leah! We are so happy to hear about the excellent experience you had and the quality service you received. We appreciate your feedback and look forward to helping you again anytime you need us!

Don ONeal on 02/07/2024

This service station is the real deal: honest, professional, friendly...they even drive you home if you live nearby. Three of my neighbors recommended Scott's to me. I've had brake and rotor work done, and had a tire leak repaired. I plan to use them in the future. Highly recommended.

Shop Reply

Don, thank you for your kind words and for choosing Scott's Ivy Exxon! We are thrilled to hear about your positive experiences with our team and the services we offer. Our main goal is to provide honest, professional, and friendly service to all of our customers. We are also happy to hear that your neighbors recommended us to you. We look forward to serving you in the future and thank you for your high recommendation. Have a great day!

Cynthia Rikhye on 02/07/2024

Excellent service as always and especially noteworthy for their exemplary accommodation to our stay-at-home order at this time. Kudos!

Shop Reply

We are always eager to give our customers the best! Thank you for giving us a great review, Cynthia!

Harvey Wilcox on 01/23/2024

Absolutely first-rate, as usual. Thanks for working it into your schedule.

Shop Reply

Harvey, thank you for your kind words and for choosing Scott's Ivy Exxon! We take pride in the work we do and strive to go the extra mile for our customers. We appreciate your continued feedback and look forward to seeing you in the future!

Deborah Brooks on 12/08/2023

Excellent service, methodically applied by an affable, polite, and honest staff.

Shop Reply

Thank you for taking the time to leave us a wonderful review, Deborah! We are pleased to hear that you found our team to provide excellent service during your visit to our shop. We're always more than happy to help!

Andrea Powers on 10/22/2023

Great experience. Quick and easy and was shuttled back and forth so I didn’t have to wait at the garage! Thank you for making the hassle a non-event!

Shop Reply

Andrea, thank you for choosing Scott's Ivy Exxon in Charlottesville, VA! We take pride in our work and strive to go the extra mile for our customers. We appreciate you and your business. Please let us know if there is anything else we can do for you! 

Hubert Shaffer on 10/19/2023

Easy online appointment. Friendly customer service kept me informed of needed repairs and their cost. Service warranty of 36 months. $$$

Shop Reply

Hubert, thank you for choosing Scott's Ivy Exxon in Charlottesville, VA! We take pride in our work and strive to go the extra mile for our customers. Since we use the highest quality parts and provide a 3-year 36,000-mile warranty on parts and labor, we know that we can be higher than some shops but always strive to provide our customers with a great price. We appreciate you as a customer and look forward to having you back in the future!

denise johnson on 10/03/2023

Needed ethanol-free gas and found it here. Although it took a minute to find it because it's in the back side of the parking lot. However, when I went in to ask the cashier if they had ethanol free gas, she was very friendly and helpful. The place was very clean and with the positive attitudes from the staff and the condition of the place, I felt very well welcomed. I just wish their parking lot layout was a little less confusing.

Shop Reply

Thank you for the review, but we are not the place you visited. We are an auto repair shop and we do not have ethanol free gas.

Jess on 08/30/2023

I unfortunately have to give a low review due to the multiple excuses I was given when I took it in for a safety inspection. At first, I was told brake pads had to be replaced and possibly the rotors, but they couldn't tell unless they took it apart, and they were going to charge an outrageous fee just to check. That didn't sound right to me so I had a certified Jeep mechanic take a look and showed them all the pics this place took and what they said regarding the inspection. That mechanic was confused because he took apart everything (I sat and watched), changed the pads even though they didn't need changing, but he assured me my rotors were fine so he didn't change them, which saved me extra money. I took it back here within the 15 days and less than an hour of dropping it off, they called and said they still couldn't pass because of the rotors - something they originally told me they'd charge to check. Though they had professional manners, I knew they were giving me a runaround, which is common with mechanics when a single female goes in for maintenance. After consulting with multiple people, I took it elsewhere for my safety inspection and was given my sticker with no problem. When I told the other mechanic in town what this place said about my rotors, they too assured me that my rotors were fine. I originally chose this place because of the reviews but I will not be coming back here again.

Shop Reply

Thank you for taking the time to leave a review. We are always trying to be better ourselves with feedback, so thank you. I would like to apologize for any confusion or ambiguity in our report. The invoice you received stated “Inspection results: Fail. The front brake rotors have rust preventing the pads from making full contact”. This line indicates that the rotors are the failing item, not the pads. We did inform you that the brake pads may also fail and this would be determined once the brake pads were removed and we were able to see if they were damaged by the rust on the brake rotors. Because you had two mechanics tell you the brake rotors passed inspection, I wanted to ensure that what we told you about your brake rotors was correct. I sent the information to the Virginia State Trooper over inspections in this area. His response was that the rotors do indeed fail inspection based on the pictures that I sent him (the same pictures that is in your vehicle inspection report that we emailed to you: https://tvpx.autovitals.com/InspectionResults?jobs=true&forcustomer=true&datax=false&sid=4476&inspectionResultId=1713798927&mode=manage&digest=yS+tjqoECl852VX76JamBA). The Virginia State Inspection rules are as follows: “inspect for and reject if any lining or pad is misaligned or does not make full contact with the drum or rotor”. Accuracy on State Inspections is very important to us because your safety and the safety of those around you on the road is our top priority. I cannot speak to why other shops say the rotors are ok when the State Trooper says they fail. All I can say is that we abide by the laws of Virginia Inspection, and we will continue to put the safety of our customers first. If you would like to discuss this more or have any other questions, please feel free to reach out to me at any time.

Walter Oliveira on 08/28/2023

Pleasant team to work with at Scott's Ivy Exxon.

Shop Reply

Walter, thank you for your kind words and for choosing Scott's Ivy Exxon in Charlottesville, VA! We were happy to help and look forward to helping you again anytime you may need us!

stephen plaskon on 08/17/2023

Nothing is worse than getting ready to leave for work when you find you have a flat tire - you know what I mean right? Well, I called Scott's Ivy Exxon and they told me, since I do live relatively close by, that if I could put some air in the tire so as not to run it off the rim, I could drive it in immediately and they'd take a look at it. Well, fortunately I have a Craftsman battery power tire pump/inflater and I could fill the tire with air and drive it in. Scott's team was able to look right away at the tire, find the leak, and repaired it - all at a very reasonable cost and I could get on my way to work. We are so very fortunate to have Scott's Ivy Exxon in Ivy. They are the best and I highly recommend them for all your car & tire needs.

Shop Reply

Thank you for the thoughtful review, Stephen! We were happy to take the time and make sure we got the job done right on your Suburban. We appreciate your continued business and look forward to seeing you again anytime you need us!

A Google User on 08/13/2023

Very pro and kind people.

Shop Reply

Thank you for the great review, Andrew! We pride ourselves on providing unbeatable customer service. See you again next time!

tiffany barber on 08/13/2023

Professional, organized, easy to work with, great communication and skilled

Shop Reply

Thank you, Tiffany! We appreciate the recommendation and kind words about our business! We look forward to working with you again!

Amy Ellison on 08/11/2023

Best all in one car shop in the area!! Professional car service and repair (even photos on car inspection report), kind, friendly customer service, easy to schedule an appointment, even let me borrow a car while mine was having maintenance done. Top notch! Love Scott's Ivy Exxon!

Shop Reply

Thank you for choosing Scott's Ivy Exxon, Amy! We take pride in our work and strive to go the extra mile for our customers and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and well-informed. We appreciate your kind words and look forward to having you back in the future!

Todd Cabell on 08/09/2023

Great service, friendly people. Highly recommend Scott's.

Shop Reply

Todd, thank you for choosing Scott's Ivy Exxon in Charlottesville, VA! We appreciate your recommendation and look forward to helping you again anytime you need us!

Stephen Plog on 08/04/2023

Superb service and very friendly staff. They carry through on the commitments they make about when your car/truck will be ready.

Shop Reply

Stephen, thank you for your business and review! We appreciate you allowing us to service your Lexus RX350 and RH400h. Scott

Amy Pappas on 08/03/2023

I’ve taken my cars to Scott’s for 15 years. They are what a small business should be— personal, caring, honest and dependable.

Shop Reply

Thank you for taking the time to leave us a wonderful review, Amy! We are honored to have your trust when it comes to the care of your vehicles. Thank you for your kind words, and thank you for continuing to choose us!

David Mick on 08/02/2023

Great friendly service !!!

Shop Reply

David, thank you for choosing Scott's Ivy Exxon in Charlottesville, VA! We were happy to help out and look forward to helping you again any time you need us!

christine shank on 08/02/2023

Very accommodating and helpful. Responsive.

Shop Reply

We're always happy to help, Christine! We take pride in our work and strive to go the extra mile for our customers. Please let us know if there is anything else we can do for you! 

Andrea Devine on 07/31/2023

The staff at Scott's Ivy Exxon are friendly and courteous. Their customer service get's an A+.

Shop Reply

Andrea, thank you for your kind words and for choosing Scott's Ivy Exxon in Charlottesville, VA! We take pride in our work and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and taken care of. We appreciate you as a customer and look forward to having you back in the future!

Meredith Mercer on 07/29/2023

Thanks for an excellent overview & the service on my Miata. Very efficient and friendly!

Shop Reply

Thank you, Meredith! We do our best to be as quick and efficient as possible while providing unbeatable customer service. Please let us know if there is anything else we can do for you! 

Linn Harrison on 07/29/2023

Thorough and professional . Just had 15K service and state inspection. Helpful re: replacing a side mirror cover. Kept me informed re: status of the work

Shop Reply

Thank you for leaving us this feedback, Madaline! We are proud to provide our customers with professional and prompt tire repair. We look forward to seeing you next time!

Brad Sheffield on 07/25/2023

Easy to work with. Fast service. Solid and thorough communication. Even though they are in Ivy, it is well worth the extra drive to get the best attention to m needs and the best service.

Shop Reply

Thank you, Brad! We take pride in our work and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and taken care of. We look forward to working with you again!

Eric Leeper on 07/16/2023

Efficient, reliable, friendly. Great group

Shop Reply

Thank you, Eric! We do our best to be as quick and efficient as possible while providing unbeatable customer service. We appreciate your kind words and look forward to seeing you in the future!

Donald Marcopulos on 07/15/2023

Very satisfied with outstanding details on status of automobile.

Shop Reply

Donald, thank you for choosing Scott's Ivy Exxon in Charlottesville, VA! We are so happy to hear about your experience as we always want our customers to leave feeling satisfied and well-informed. We appreciate you and your business. Please let us know if there is anything else we can do for you!

Virginia J on 07/14/2023

Pro- They can usually get you in sooner than some other places. They have a shuttle. Con- They charge $220 an hour for labor. That is about $100 more an hour than the four other places I called. While I am sure they have their reasons for charging that for labor, it is definitely something that made the repair price for my car above what I could afford. Their prices on the parts I needed were much higher as well. I would highly recommend asking anyplace you go for their hourly rate. Then you can compare it to other shops.

Shop Reply

Thank you for taking the time to leave this review. I am sorry for the delay in responding, but I wanted to make sure that I address your concerns. I am certainly glad that we were able to get to your car sooner than expected and that you were able to benefit from our shuttle service. We try to provide the best service, the best warranty, and the best price we can. We always offer a 3 year/36000 mile warranty on all repairs, but in your case, the part had a lifetime warranty. This is a nationwide warranty, so no matter where you are, you are covered at a Napa facility. In addition to warranty, we offer extensive training and benefits to our employees to keep them well educated on the constant advances in the automotive repair industry. Good and reliable help is hard to come by these days, so keeping and training the employees you have is very important. We value you, your business, and your opinion. We know we will never be the least expensive option, but we will always strive to be your most dependable, honest, and transparent option. We hope that if you ever need anything in the future that you will not hesitate to give us a call.

Dan Alexander on 07/11/2023

All service was done in a timely manner and as expected. In addition, I took advantage of the available shuttle service. Much appreciated!

Shop Reply

We’re always happy to help, Dan! Our goal is to provide our customers with an unbeatable experience every time and we're so pleased to hear we've delivered that. We look forward to seeing you again next time!

Aileen Scott on 07/10/2023

Since Scott moved to Ivy we have taken our cars to his garage. The service is great! We recently moved into Charlottesville, but we continue to take our cars to Scott's of Ivy, because they are the best. Thank you.

Shop Reply

Thank you, Aileen, for choosing Scott's Ivy Exxon in Charlottesville, VA! We love to hear from our loyal customers and are happy to hear about the excellent service you've received time and again. We appreciate your kind words and continued business. Please let us know if there is anything else we can do for you! 

jordano bakalian on 07/08/2023

Been going to these guys since I was a kid. That should say it all! These guys are good.

Shop Reply

Thank you, Jordano, for your kind words and for choosing Scott's Ivy Exxon in Charlottesville, VA! We love to hear from our loyal customers and are happy to hear about the excellent service you've received time and again. We appreciate you and look forward to helping you again in the future!

Rafael Triana on 07/06/2023

Will my driver excellent social skills very personable

Shop Reply

Thank you for the 5 stars, Rafael! We take pride in our work and strive to go the extra mile for our customers. We appreciate the review and look forward to seeing you again!

Brenda Stevens on 07/05/2023

Jason, service advisor, was extremely nice and helpful. Everything was done in a timely fashion, and I was very pleased with my experience with Scott's Ivy Exxon.

Shop Reply

Brenda, thank you for your kind words and for choosing Scott's Ivy Exxon! The safety and satisfaction of our customers are of utmost importance to us and we are so happy to hear we could get you on your way promptly. We're pleased you left happy and appreciate your feedback! Please let us know if there is anything else we can do for you!

Trish Phillips on 07/04/2023

Very friendly and helpful. Expertise with my Lexus. Great place to bring your car!

Shop Reply

Thank you, Trish, for taking the time to share your experience! We were happy to help with your Lexus and look forward to working with you again!

Megan on 06/29/2023

We came to Scott’s after we went to a VW dealership. We felt a little safer going to a smaller place. They were very accommodating of our schedule and explained everything that was going on (with photos). My car drives much better now. I think they do excellent business and I would recommend them to anyone.

Shop Reply

Megan, thank you for choosing Scott's Ivy Exxon in Charlottesville, VA! We always strive to be an honest, trustworthy shop and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and well-informed. We appreciate your recommendation and look forward to helping you again anytime you need us!

Laura Galloway on 06/28/2023

I got my Virginia inspection done here and it was a very positive experience (including a ride to and from work!). I'd recommend it!

Shop Reply

Laura, we are so pleased to hear about your positive experience with us! We appreciate your recommendation and look forward to helping you again anytime you need us!

Betty Daniel on 06/19/2023

Everyone was very courteous and professional. The work was completed in a timely fashion.

Shop Reply

Betty, thank you for choosing Scott's Ivy Exxon in Charlottesville, VA! We appreciate your positive feedback and look forward to helping you again anytime you need us!

Jaye Lambert on 06/16/2023

Scott's has always provided terrific service for all my vehicles.

Shop Reply

Jaye, it's always a pleasure having you in our shop! We truly appreciate your business and your 5-star review. I will pass along the kind message to the rest of our team. Thanks again, Jaye!

Justin Ide on 06/15/2023

Scott's Ivy Exxon has been on point since we moved here in 2012 when they were located "in town."

Shop Reply

Thank you, Justin, for your kind words and for choosing Scott's Ivy Exxon in Charlottesville, VA! We take pride in our work and strive to go the extra mile for our customers. We appreciate your loyal business and look forward to having you back in the future!

J Curtis on 06/13/2023

Scott and his team have always provided excellent service since I started taking my car to them over 5 years ago! Even after I moved from Crozet to Charlottesville and purchased a new car, I've continued taking to to Scott's Ivy Exxon.

Shop Reply

Thank you for your loyal business, J! We're always happy to help and look forward to helping you again in the future! Scott Ramm

Danny Crawford on 06/12/2023

Always Real Nice! They Allow Us 2 Stop There Every Other Tues & Use The Bathroom!

Shop Reply

Thank you, Danny, for your kind words and for choosing Scott's Ivy Exxon in Charlottesville, VA!

Anne Montgomery on 06/12/2023

Got a slow leak in my tire and pulled in— A very kind mechanic, Will, took me immediately and plugged the nail hole.terrific service, prompt. Professional and so courteous! I’ll be back.

Shop Reply

Anne, we are so pleased to hear your feedback and that you'll be back to see us! We do our best to be as quick and efficient as possible while providing unbeatable customer service. Please let us know if there is anything else we can do for you! 

Lauren Burton (lala) on 06/08/2023

Staff are always super sweet and helpful. Thank you so much, everyone!! Some parts for my car failed inspection but for $1340.00... I decided to go somewhere else for maintenance work. Thankfully, I was able to find someone who I only spent $200.00 for the parts to fix everything instead of the above amount. Their online report system is filled with good information as well! Staff 100/10 - Prices 3/10

Shop Reply

Thank you for taking the time to leave us a wonderful review, Lauren! We are pleased to hear that you've found our team to provide you with sweet and helpful service during your visits to our shop. We greatly appreciate your feedback and your trust!

Tim Pears on 06/07/2023

Cleanest bathrooms ever! Kudos. Very nice guys.

Shop Reply

Thank you for the positive feedback, Tim! We are always happy to help and we look forward to seeing you again in the future!

John Laury on 06/05/2023

We took our Ford Taurus in because we needed a water pump; however, our contract company did not want to pay for it. But Scotty's employees were very professional, courteous and respectful. I wish we could have been able to use your company. Thank you for your excellent service.

Shop Reply

John, thank you for taking the time to leave us this wonderful 5-star review! We look forward to helping you again any time you need us!

Regina Dimond on 06/04/2023

Always courteous, thorough, and punctual. I know my car is in good hands here!

Shop Reply

We appreciate your 5-star review, Regina! Thank you for choosing Scott's Ivy Exxon for your auto repair needs!

Sarah Kate on 05/23/2023

Car Inspection Review: ✅ timely scheduled ✅ organized and well explained results ✅ friendly workers

Shop Reply

Sarah, thank you for choosing Scott's Ivy Exxon! We take pride in our work and are happy to hear about your experience as we always want our customers to leave feeling well-informed and taken care of. Please let us know if there is anything else we can do for you! 

James Bergin on 05/21/2023

Flat tire fixed in 15 minutes

Shop Reply

Thanks for taking the time to leave us another review, James! We're happy to hear you had another great experience in our shop. We hope you'll continue to choose Scott's Ivy Exxon for all your vehicles' repair, maintenance, and tire needs!

Rob Patzig on 05/07/2023

Scottys is the best service station I know. Great, friendly, competent and honest. Not always the least expensive, but you get what you pay for.

Shop Reply

Thank you for choosing Scott's Ivy Exxon, Rob! We always strive to be an honest, trustworthy shop while providing excellent customer service at competitive prices. We appreciate you as a customer and look forward to having you back in the future!

Mori Morikawa on 05/04/2023

professional, efficient, transparent, and caring.

Shop Reply

Thank you for the 5-star review, Mori! Our goal is to provide our customers with an unbeatable experience every time and we're so pleased to hear we've delivered that. We appreciate you choosing Scott's Ivy Exxon and look forward to seeing you again in the future for your automotive needs!

Carol Barbato on 04/28/2023

Super nice! Super professional! Explained everything but not condescending! An absolute pleasure to work with & trustworthy too. Shuttle service excellent. A top notch local business that I enjoy supporting with my business!

Shop Reply

Carol, thank you! We always strive to be an honest, trustworthy shop and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and well-informed. We appreciate you choosing Scott's Ivy Exxon in Charlottesville, VA, and look forward to helping you again any time you need us!

Donna Kerrigan on 04/27/2023

What a terrific surprise to find a real gas station with the ability to repair an auto and not just sell me snacks! The state inspection brought me in, but I will return for service.

Shop Reply

Thank you, Donna, for your kind words and for choosing Scott's Ivy Exxon in Charlottesville, VA! We take pride in our work and strive to go the extra mile for our customers. We appreciate your business and look forward to helping you again any time you need us!

Jeremy Dixon on 04/21/2023

Called the store and staff was very polite and helpful. Great people to do business with.

Shop Reply

Jeremy, thank you for taking the time to leave this great review! We appreciate you choosing Scott's Ivy Exxon in Charlottesville, VA and are happy that we could provide you with an exceptional customer experience. See you next time!

John Francis on 04/11/2023

They replaced a side marker light for me without an appointment. Very nice to do so on short notice.

Shop Reply

Thank you for sharing this review, John! Our staff works hard to provide professional services to keep our customers on the road for longer.

Linda S on 04/07/2023

Very professional company! Will visit again. Thank you for all your help! Linda Shea

Shop Reply

Thank you for the review, Linda S! We work hard to give all our customers a great experience and quality service. We're happy to hear we have earned your trust and we look forward to seeing you next time!

Ashley McCarron on 04/04/2023

Honest, transparent, friendly! A very large, notable Charlottesville dealership told me I needed several things replaced in my car. The team at Scott’s evaluated my car and then showed me how those things were in great shape and didn’t require repair. They share a great online report that explains all the service checks, complete with pictures of your actual car parts and explainer videos. Grateful to have them as a business.

Shop Reply

Thank you, Ashley, for your kind words and for choosing Scott's Ivy Exxon in Charlottesville, VA! We always strive to be an honest, trustworthy shop and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and well-informed. We appreciate you and your support. Please let us know if there is anything else we can do for you!

David Cooke on 03/25/2023

They were very nice and helpful but well over fair market value for repairs/service. I have a Toyota Yaris and I was getting quotes on repairs like I still owned a Volvo Sedan.

Shop Reply

We appreciate your feedback, David. We know that we can be higher than some shops and that is because we use the highest quality parts and provide a 3-year 36,000-mile warranty on parts and labor. In turn, we will always provide a detailed estimate before the work is done so that you have the right to choose if you would like for us to do the repair. You agreed for us to change your spark plugs, air filter and cabin filter. We have found that prices all over have increased and we are not immune. Parts pricing alone has skyrocketed. We have to balance meeting with demand and offering a fair price (for the customer and for us to stay in business). If a need ever arises, we will be here to help in any way we can.

Robin Mims on 03/12/2023

Scott's exxon is not the place to go for an oil change. Did they do the job correctly? Yes, they did. Was it a good value? Absolutely not! I was charged well over $200 dollars for an oil change and tire patch. How can this be? Then, they never called to let me know the car was finished, I had to call them. I almost fell down when I saw the bill. I was saved by the $50 off coupon I got from them for Christmas but still $180+ for a patch and oil change feels a bit pricey. Do yourself a favor and hit Valvoline or jiffy lube if you are looking for value

Shop Reply

Robin, we are unhappy to hear of your dissatisfaction. We always strive to provide the best service at a competitive price. We hope for the chance to earn your business in the future.

Sheila Lodge on 03/09/2023

Scott’s Ivy Exxon is very professional and efficient. They go the extra mile by providing shuttle service for their clients.

Shop Reply

Thank you, Sheila, for choosing Scott's Ivy Exxon in Charlottesville, VA! We do our best to be as quick and efficient as possible while providing unbeatable customer service that is second to none. We appreciate you as a loyal customer and look forward to having you back in the future!

Virginia Evans on 03/03/2023

Thorough and kind and timely!

Shop Reply

Thank you, Virginia, for your kind words and for choosing Scott's Ivy Exxon in Charlottesville, VA! We were happy to help out and look forward to helping you again any time you need us!

A2Z TXStrong on 03/01/2023

Excellent service all around from first person who answered my call down to the shuttle driver. They provided digital pictures allowing me to see deep inside my engine for review of needed services or future services. Highly recommend this shop, and they treat one like family!

Shop Reply

Thank you, A2Z TXStrong, for your kind words and for choosing Scott's Ivy Exxon in Charlottesville, VA! Our goal is to treat our customers like family by providing them with excellent service that is second to none. We appreciate your recommendation and look forward to helping you again any time you need us!

Kevin Kollar on 02/25/2023

Very efficient and friendly

Shop Reply

Kevin, thanks for the support. It was our pleasure to work on your vehicle!

La'Tasha Strother on 02/25/2023

My inspection was rejected due to brake pads and rotors. The front estimate was 964.49. The rear estimate was 943.29. They recommend I replace the front brake pads and rotors, but in order to pass inspection, I needed to replace my rear brake pads and rotors. Later that day, I received a second estimate from a different shop. The estimate for the front and rear brake pads and rotors was 880.98. I am not sure if my gender or race had anything to do with the estimate. I am not sure if this is an isolated incident. I was only able to pass inspection at the second shop if I replaced the front and back… Scott’s Ivy Exxon put my life at risk. I am in the process of filing. I have a witness. Below are attached photos of the estimates. Update: I received a phone call the day after posting my review. Over the phone, the owner admitted to what he is now calling an oversight. An oversight that he did not catch until I wrote a review. In his response to my review, he uses his wife to invoke empathy/understanding. I assume he is doing this in the hopes to counter balance my review. On February 24th, he spoke with me before I received and read the documents. During our conversation today (25th), he stated that he takes the liberty to mark up the price for parts. I asked him to send me a document of his markup price for rotors and pads, he refused. He said, “I would use that information against him.” Please notice, in his response to my review he did not list the high quality brand he uses instead he attempts to belittle another mechanic/shop. I got my front and back rotors and pads replaced for 880.98 at Cville Imports. I was told by the staff that the price Scott’s Ivy Exxon tried to charge me was “robbery”. The worse thing about this situation is that the owner was the one trying to take advantage of me. Look at the manipulation of his words, “From our experience, what is best for the car and the customer is not always the least expensive option.” I had the resources to pay for the front and back rotors/pads. We were in the process of ordering the part and my car being fixed that afternoon. What halted the transaction was my friend stepping in. He thought I was being overcharged.

Shop Reply

Thank you for taking the time to leave a review. I would like to clear a couple of things up from your visit that I maybe did not stress enough. Hyundai makes a great product and, as I told you when you were in, my wife drives a Hyundai. We have found, in our 30 years of working on cars, that Hyundai sometimes has fitment issues with aftermarket parts. This is one of the reasons that we priced your repair with premium parts. I reviewed the invoice for the repair that you pictured and can see that the parts provided to you on this repair are economy parts. Economy parts can lead to incorrect fitment, noisy brakes, premature wear, increased stopping distance and therefore cost more in the long run if you have to replace the parts again due to any of those issues. The brake rotors that we estimated were also premium, coated rotors that help to prevent rust buildup. Rust buildup on the rear brake rotors are what caused you to fail inspection in the first place. Your front brake pads were within specification to pass inspection, but I informed you that there may be an issue due to the uneven wear. I did, however, neglect to tell you that the front brake rotors failed inspection due to rust, but that information was clearly stated on the Vehicle Inspection Report that I sent to you. I do apologize for that oversight on my behalf, but our system of checks and balances would have led my technician to correct me before starting any work on your car. The official inspection report you were provided also notes that the front and rear brakes fail. Our top priorities are to do what is best for the car and best for the customer. From our experience, what is best for the car and the customer is not always the least expensive option. In your case, we feel like the best thing for your car was a premium product that is backed by a 3-year/36,000-mile nationwide warranty and designed to give you the best stopping capability while also providing you with rust protection. We know that you travel back and forth from Richmond and having a reliable car is essential for you to make it to school. I am available to discuss this in more detail if you would like.

Taryn Watkins on 02/22/2023

Took my car in for a state inspection and they went over the report with me and what I would need to pass the inspection (break pad replacement). Due to needing my car that afternoon and also the price of the replacement, I couldn't do it that day. Jason was very kind and didn't push it on me to get it done then and there. Jason and Nick were both very nice and professional when I went to pick my car up. Overall a really good experience.

Shop Reply

Thank you for taking the time to leave us a great review, Taryn! We are pleased to hear about your experience as we always want our customers to leave feeling satisfied and well-informed. Please do not hesitate to call if there is anything else we can do for you!

Carolyn Callahan on 02/10/2023

As always the service was professional, honest and courteous. I highly recommend them.I stopping by not knowing what was wrong with my car and very worried. They immediately drive it, determined the problem, and were able to take care of it right away. Everyone friendly and courteous

Shop Reply

Thank you for the great review, Carolyn! We appreciate the feedback and look forward to seeing you again!

Anne Z. Young on 02/07/2023

Scott’s is friendly and knowledgeable. Very thorough and especially conscientious about cleaning/disinfecting after work done. Their text and link to service report is efficient and informative. We recommend their service.

Shop Reply

Thank you for your trust in our business and repairs, Anne! We take customer service and COVID protocols very seriously and we are happy to know it is making a difference!

MJ Divine on 02/06/2023

In signing up for state inspection, I was glad to go over the additional options of checking fluid levels and getting the car filled up before I picked it up. I had an additional repair to a side mirror that was done at a good cost and done well.

Shop Reply

We appreciate the positive rating! Thank you for supporting us!

Erika Keller Rogoff on 01/23/2023

Great service. Good assessment and diagnosis and excellent assistance and accommodation for me, a single elderly person. The clarity and forthright honesty of costs and timing was especially appreciated. They are car caretakers that I can trust.

Shop Reply

Thank you for your support, Erika! We take pride in customer service and appreciate you putting your trust in us for so many years. It is our pleasure to deliver quality services but also to make sure we take care of our customers too. We truly appreciate your business and look forward to helping you again anytime you need us!

Mary Camuto on 01/20/2023

My every experience - inspections, repairs, new tires, brakes, etc.- has been performed by this highly professional, trusted, skilled and personable team! Thank you to Scott's.

Shop Reply

Thank you for putting your trust in us and taking the time to review us, Mary! We always aim to be an honest, trustworthy shop. We take pride in our work and strive to go the extra mile for our customers while providing excellent service at competitive prices. We look forward to seeing you next time!

Kathryn Harris on 01/17/2023

Friendly and quick service repairing a flat tire

Shop Reply

We're so glad to hear you were able to get on your way so quickly, Kathryn! We know how inconvenient flat tires can be, so we try to make them as painless as possible. Thank you for your feedback and please do not hesitate to call if there is anything else we can do for you!

Barry Bruce on 01/13/2023

Great service with on-schedule completion. Price seemed high but very satisfied with level of care.

Shop Reply

Thank you, Barry! We take pride in the work we do and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and taken care of. We appreciate you as a customer and look forward to having you back in the future!

John Fitch on 01/05/2023

Friendly efficient, thorough and professional! They have high integrity and look after their customer's best interests.

Shop Reply

Thank you for the wonderful review, John! We do our best to be as quick and efficient as possible. Thanks for the 5-star review and please let us know if there is anything else we can do for you!

Ezequiel Treister on 12/31/2022

Highly recommended! Extremely honest, careful, and reliable. I am sure that one can find cheaper options but the peace of mind of having a highly professional servicing of your car is certainly worth it! They keep their word on delivery time and are very open about the work that needs to be done. Also, they provide a very useful shuttle service!

Shop Reply

Thank you for taking the time to leave us a wonderful review, Ezequiel! We are pleased to hear that you've found our team to provide honest, careful, and reliable service during your visits to our shop. Thank you for your feedback, and thank you for choosing us! Our team is always more than happy to help.

Mary Wimer on 12/25/2022

I really appreciate the neighborhood convenience and friendly service that is available here.

Shop Reply

Mary, thank you for your kind words and for choosing Scott's Ivy Exxon in Charlottesville, VA! We take pride in the work we do and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and taken care of. We appreciate you as a customer and look forward to having you back in the future!

Tim Morris on 12/23/2022

Charging $287.63 in labor only to replace a battery is crazy.

Shop Reply

Thank you for your feedback. We strive to provide the best service at a competitive price. We spoke with you and provided an estimate for the repair before we started and you agreed to have us replace the battery on your Audi. If our price was an issue, the time to discuss that would have been at the time the estimate was provided. We strive to give up front pricing so you can make the best decision for your budget. We regret that you are unhappy with our pricing, but I’m not sure how we could have been more transparent. We will be back from Christmas break on January 3rd and would be happy to discuss this further in person. We hope you have a Merry Christmas and we hope to see you again in the new year. The battery in your car is located under the spare tire in the trunk and the computer has to be programmed to the new battery (2/3 of the labor cost).

Hayden Cabell on 12/07/2022

Couldn’t have been better! I knew exactly what was happening & the cost every step of the way. Will not trust my auto needs to anyone else! Scott’s team is friendly, accommodating & highly professional !

Shop Reply

Hayden, thank you for your kind words and for choosing Scott's Ivy Exxon in Charlottesville, VA! Your experience at our shop means everything to us. We always strive to be an honest, trustworthy shop and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and well-informed. We appreciate you and your business. Please let us know if there is anything else we can do for you!

Linda Bell on 12/07/2022

The personnel at this business are knowledgeable, very pleasant as well as highly skilled. They have given me excellent service at reasonable rates and warned me of incipient problems with my vehicle. I highly recommend them. Scott's had serviced my previous car when I moved here from Pittsburgh and discovered serious undercarriage rust that compromised the safety of my vehicle. It was recommended I replace that car within the next year. Inspection the previous year by a different company in Virginia had not mentioned this but I did not go back to that business because the inspection related repair they did failed and I was stopped by the State Police for a violation several days after the inspection - a rear tail light malfunction not long after the repair related to safety inspection. The tailight bulb had fallen out of it's receptacle. Fortunately my son-in-law was able to put it back in. I have a service contract with the dealer I bought my new-to-me car I will still take my car to Scotty's.

Shop Reply

Hi Linda, Thank you for your review. Thanks for letting us service your Hyundai Accent. Scott Ramm

Raven Hill Jewelry on 12/02/2022

I've been going to Scott's Ivy Exxon for 12 years now, and they always do a wonderful job! I've use them for inspections, various repairs, oil changes, battery replacement, just about everything. Once they even located a dead mouse that was hidden in my dashboard, air-conditioning system, and removed all the remains, which, unfortunately, were in pieces, and cleaned it out for me. In fact, just by my brief description of what happened, they knew exactly where to look, and sure enough, there it was. A job that could not have been pleasant but they did quickly and without complaint. They are great about helping me figure out what's an immediate thing that needs to be taken care of and what just needs to be watched and dealt with down the line, so I never feel pressured into services that are truly not yet needed, as more disreputable places might do. The owner and all of the staff are incredibly nice and knowledgeable and helpful. And the fact that they will pick you up and drop you off when you leave your car there for servicing is such a plus. When you find a service station you can trust, it's a great thing!

Shop Reply

Wow, thank you for the fantastic review, Raven! We take pride in customer service and appreciate you putting your trust in us for so many years. We always strive to go the extra mile for our customers and are pleased to hear about your excellent experiences time and again. We appreciate your loyal business and look forward to helping you again any time you need us!

Jennifer Winslow on 11/30/2022

These guys are professional, courteous and patient. They do a great job taking car of cars and practice old school terrific customer service.

Shop Reply

Jennifer, thank you for your kind words and for choosing Scott's Ivy Exxon! Our goal is to provide our customers with an unbeatable experience every time! We appreciate you and your business. Please let us know if there is anything else we can do for you!

Barkley Laing on 11/27/2022

Wonderful team. Great service!

Shop Reply

Thanks for the review, Barkley! We are glad that we were able to provide you with a great experience! We appreciate your business, it is always our pleasure

Peggy Gilges on 11/26/2022

Scott's is very helpful when you need your car inspected, tuned up, tires changed, etc. They are thorough and quick to address your needs. I most recently needed their help after running over some debris. After inspecting my car, they prepared a damage report with photos, and coordinated with my body shop to get my car repaired promptly.

Shop Reply

Peggy, we're so happy to hear that we could provide you with fast and friendly service! We appreciate the excellent rating and kind words. We look forward to helping you again soon!

Stephen Keese on 11/17/2022

We have been customers of Scott Ramm for 20 years because of the excellent, thorough service that his always courteous staff delivers. We drive all the way from Scottsville because we know it's worth it.

Shop Reply

Stephen, your loyal business over the last 20 years means more to us than you know! Our goal is to provide our customers with an unbeatable experience every time and we’re so glad to hear we have delivered that. We appreciate you and your business! Thank you for choosing Scott's Ivy Exxon. We look forward to seeing you and your vehicle again!

Peyton T Taylor, Jr. on 11/03/2022

Prompt friendly service. Excellent communication. I am a regular customer of many years.

Shop Reply

Thank you for your review, Peyton. We take pride in customer service and appreciate you putting your trust in us for so many years. We appreciate your loyal business! See you next time!

Blakemore Joanne on 10/31/2022

Always terrific service!!!

Shop Reply

Thank you for coming to us for your vehicle needs, Blakemore! We have a great staff that looks out for our customers!

Mark miller on 10/28/2022

Excellent help with flat tire

Shop Reply

Thank you for the great review, Mark! Our team is always more than happy to help!

Barb Franko on 10/18/2022

I can't say how much I appreciate the friendly, knowledgable - and HONEST - service that I received from Scott's. Their shuttle service is great. I needed a quick repair and they came thru for me in stellar fashion!

Shop Reply

We appreciate the kind words, Barbara. We are happy to supply our customers with great auto repairs and services like our shuttle!

Joellen Lyons on 10/14/2022

This was our first experience with Scott’s Exxon other than gas. They inspected an aging vehicle that ended up needing quite a bit of work. They were wonderful. Took time explaining what was needed and potential costs for each repair. Provided a loaner to us for our convenience and gave us discounts on as many services that were available. Thanks Lindsey. We’ll be back!

Shop Reply

Thank you for your feedback, Joellen! Our main concern has always been the safety and satisfaction of our customers. We’re glad to hear we have delivered that and look forward to seeing you in the future!

Leah Beard on 10/07/2022

Friendly, locally owned, family business

Shop Reply

Thanks for the 5-star review, Leah! We are happy to hear you experienced great service!

nate brown on 10/03/2022

Outstanding service and attention to detail.

Shop Reply

Thank you for the wonderful review, Nate! We take pride in the work we do and strive on going the extra mile for our customers. We appreciate you supporting Scott's Ivy Exxon and look forward to seeing you next time!

Rencie Schmidt on 10/02/2022

Everyone who works at Scott's Ivy Exxon is so nice, and (more importantly) knowledgeable. I wish I could say the same for the dealership where I used to have my car serviced. From now on, I'll be taking my car to Scott's. Although I had not noticed that my car was due for my annual inspection, they did, and they performed it. They are always very thorough.

Shop Reply

Hi Rencie, Thank you so much for your review! Scott

Dennis Simon on 09/28/2022

Prompt, courteous tire repair at a fair price.

Shop Reply

Thank you for your kind words and thank you for choosing us!

Erin Verham on 09/14/2022

Scott’s Ivy gives the best, most professional and personalized service!

Shop Reply

Erin, thank you for your kind words, and thank you for choosing Scott's Ivy Exxon! We take pride in the work we do and strive on going the extra mile for our customers. We were happy to help out and look forward to helping you again any time you need us!

Tom on 09/10/2022

Ivy Exxon’s diagnostic inspection was extremely thorough and the results were presented in a clear and understandable manner (including photos). The repairs were done quickly and there was no pressure (like what you often get from a dealer or larger auto service company) to do other maintenance.

Shop Reply

Tom, thank you for your kind words, and thank you for choosing Scott's Ivy Exxon! We take pride in the work we do and are so happy to hear about your experience as we always want our customers to leave feeling satisfied and well-informed. We appreciate your feedback and look forward to helping you again any time you need us!

Tracy Halstead on 09/02/2022

Very courteous, honest and accommodating!

Shop Reply

Thank you, Tracy! Our goal is to provide our customers with honest, reliable service. We appreciate your feedback and look forward to having you back in the future!

Bryan Berger on 08/25/2022

In my case, I didn't need several recommended services, and they were upfront about scheduling a later time and saving me time and $ to do these services in the future. It is great to find someone local who does great work, is timely and honest. I like the e-mail service summary as well. Highly recommend.

Shop Reply

Thank you for your positive review, Bryan! We take pride in the work we do and strive on telling our customers the truth. We are so happy to hear about your experience as we always want our customers to leave feeling satisfied and well-informed. We appreciate your recommendation and look forward to helping you again any time you need us!

Lorie Proudfoot on 08/12/2022

I had a slow leak in my tire and they found it and fixed it quickly. Very good service and nice people!

Shop Reply

Lorie, thank you for your kind words, and thank you for choosing Scott's Ivy Exxon! We're glad to hear you were able to get on your way so quickly and look forward to helping you again any time you need us!

Rob Pochek on 08/10/2022

Scott and his team are very professional and very thorough. They live out the ideal of treating others they way they want to be treated. They have completed a brake fluid flush and fill for me and a transmission flush and fill on my 2015 Ram 1500. I highly recommend them for any service needs.

Shop Reply

We really do strive to treat others how they want to be treated and that reflects in the service we provide. It was our pleasure to perform a brake fluid flush and fill as well as a transmission flush and fill on your Ram 1500! We look forward to working with you again, Rob!

Brian Sewell on 08/08/2022

First time taking my vehicle to Scott's Ivy Exxon and not sure I'll ever take it anywhere else. Friendly, helpful, communicative, and trustworthy.

Shop Reply

We are happy that we could provide you with an exceptional customer experience, Brian! Being an honest, trustworthy shop is one of our goals as well as making sure our customers feel valued and respected. We are so happy to hear that we have earned your long-term business and look forward to having you back in the future!

Alice Reid on 08/04/2022

Scott’s mechanics found a finishing nail in one of my tires which had gone totally flat. They did the repair quickly and apparently successfully. They could not have been more courteous and efficient. I’m a fan for life!

Shop Reply

We're so glad to hear you were able to get on your way so quickly, Alice! We know how inconvenient flat tires can be, so we try to make them as painless as possible. We are so happy to hear that we have earned your long-term business! We look forward to seeing you again in the future for your automotive needs!

Dale Ray on 08/04/2022

So great to have a service station that does it all as well as to come pick up the vehicle and return it when work is complete. Employees are knowledgeable and pleasant to work with. Thank you.

Shop Reply

Dale, thank you for the great review! We're always happy to help in any way we can and are so pleased to hear about your excellent experience. See you next time!

Ryan Gifford on 08/03/2022

Always detail oriented, kind, and considerate. Turned around my vehicle same day without any notice I would be stopping in.

Shop Reply

Thank you, Ryan! Our goal is to provide our customers with prompt, reliable service and are pleased to hear we delivered that! We look forward to helping you again in the future!

Anne Sartori on 07/29/2022

It was sheeting with rain. They brought my car to the door and had an umbrella waiting to escort me to the car. Very thoughtful service

Shop Reply

Anne, thank you for your kind words, and thank you for choosing Scott's Ivy Exxon! We take pride in the work we do and strive on going the extra mile for our customers. Our main concern has always been the safety and satisfaction of our customers. We appreciate your business and look forward to having you back in the future!

Ann Hughes on 07/29/2022

The service was excellent! From the check-in to pick-up as well as the wonderful ride provided home as well as back to get my car! My entire family uses Scott’s Ivy Exxon and we cannot imagine ever going anywhere else!

Shop Reply

Ann, we are so happy to hear our shop is the only place you and your family take your vehicles! We take pride in the work we do and strive on going the extra mile for our customers. We appreciate your loyal business and look forward to seeing you in the future!

Ryan McCall on 06/26/2022

Fantastic experience. Great guys - great work.

Shop Reply

Ryan, thank you for your kind words, and thank you for choosing Scott's Ivy Exxon! We are happy that we could provide you with a fantastic customer experience! Please let us know if there is anything else we can do for you.

Ray Hughes on 06/21/2022

Really impressed by the curtesy shown to me and especially grateful for the ride home. We are first time customers and look forward to a lifetime service relationship. Family have four cars!. Once again I am very impressed by the quality work and attention to detail. The wheel bearing diagnosis was right on (had bearings tightened and packed) I have my whole family now going to "Ivey Exxon." You all seem to be very professional; even your driver.

Shop Reply

We appreciate you taking the time to leave us some awesome feedback, Ray! We're always happy to help and are pleased to hear that we could provide you with an exceptional customer experience time and again. Thank you for supporting Scott's Ivy Exxon. We appreciate the kind words and are pleased that we have earned your long-term business. We look forward to seeing you again in the future for your automotive needs!

Janet Cottler on 06/20/2022

We had major problems with my Chevy Impala while on vacation. I was able to make it to this station and filled my car with gasoline. Then, it was completely dead. The gentleman at the station was very kind. He said they were low staffed but that he would try to look at it the next day and a young man from the station gave my daughter and me a ride back to the home where we were staying. We were scheduled to go back home 2 days later. My car needed a new battery and alternator. It was repaired and ready to go the day we were supposed to be heading home. I would totally recommend this station for their tremendous service and kindness.

Shop Reply

Thank you, Janet, for taking the time to leave us a great review! We take pride in the work we do and are so happy to hear about your experience. We're always happy to help in any way we can to make sure our customers leave safely and get back on the road in a timely manner. We appreciate your recommendation and kind words!!

Kacky Andrews on 06/05/2022

Excellent service. Communicated in a timely manner and work was down right.

Shop Reply

Kacky, your feedback is much appreciated by our hard-working automotive professionals. Thank you for trusting Scott's Ivy Exxon in Charlottesville and see you again next time!

Rick Kilroy on 06/01/2022

Just moved to VA and needed car inspections. Glad to have a local service station in Ivy that could do the job quickly and efficiently. Will use Scott’s again for routine service.

Shop Reply

Rick, we are so pleased to hear your feedback and that you'll be back to see us! Our main concern has always been the safety and satisfaction of our customers. We were happy to help and look forward to helping you again any time you need us!

Dolly Grice on 05/23/2022

Alternator went out while under warranty. Scott’s did speedy repair. They are awesome.

Shop Reply

Dolly, thank you for the great review! Our goal is to provide our customers with excellent service at competitive prices, and we're so pleased to hear we've delivered that. Thank you for choosing Scott's Ivy Exxon. We look forward to seeing you in the future!

Michael Schill on 05/17/2022

I'm a long time customer and glad that Scott's still keeps up its outstanding work!

Shop Reply

Thank you for your kind words and thank you for choosing Scott's Ivy Exxon, Michael! We take pride in customer service and appreciate you putting your trust in us for so many years. We appreciate your loyal business and look forward to having you back in the future!

Peter Aaron on 05/08/2022

Friendly service, solved my problem, replaced water pump and temp sensor, flushed and refilled coolant system! Also replaced brake fluid and transmission oil. Will return to Scott's Ivy Exon.

Shop Reply

Peter, we are so pleased to hear your feedback and that you'll be back to see us! The satisfaction of our customers is of utmost importance to us, and we look forward to helping you again anytime you need us!

Thomas Joyce on 05/06/2022

Excellent shop. Honest, capable and great communication.

Shop Reply

Thank you for your kind words, Thomas! Our goal is to provide our customers with honest, reliable service. We appreciate your feedback and look forward to seeing you in the future!

Amy Coleman on 05/05/2022

Our daughter is a student and lives in Charlottesville during the school year. Her catalytic converter was stolen from her car. We didn’t know the reputation of any of the shops in Charlottesville so we went with one recommended by our Hum app. Lindsay was amazing. She communicated with our insurance company and kept us in the loop at every step. Our insurance adjuster had some issues getting the estimate approved so it took almost a month to get approval. The shop was patient and courteous the entire time, never making us feel like an inconvenience. We did have to make a separate trip back to Charlottesville (we live 2 hours away) to pick up the car (our daughter was home for the summer by now) and we had moved her home on a Friday (the car was finished) and the last Insurance check had not been received by the shop so we had to go back a few days later when the check finally arrived. Unfortunately the shop didn’t feel comfortable taking a confirmation of the final payment from State Farm (the check was in the mail) which is understandable but perhaps in the future they would change their practice should the situation arise in the for someone else and they have a reputable insurance company.

Shop Reply

Thank you so much for your review. We know that having your daughter and her car out of town can make getting repair done a challenge. We want to always make sure that we treat your kid like our kids. I apologize for the insurance payment delay, but I am certainly glad that it all worked out in the end. We will be here for any future needs your daughter has while at school. Thanks again.

Zack Verham on 04/25/2022

Scott’s Ivy is so amazing! Everyone greeted me by name and was so helpful to me. They even send personalized thank you notes after service! Their staff goes above and beyond in making customers feel comfortable.

Shop Reply

We are happy that we could provide you with an exceptional customer experience, Zack! Thank you very much for the five stars! We appreciate your feedback and look forward to helping you again anytime you need us!

A Google User on 04/16/2022

I needed a tire replaced while visiting the Charlottesville area. This unexpected repair could have ruined much of a quick visit. Thankfully, I found Scott Ivy’s Exxon! They could not have been kinder, more professional and timely. The car repair ended up being a great experience! Thank you!

Shop Reply

We are so happy to hear about your great experience, Julie! Our goal is to provide our customers with prompt, reliable service and are pleased to hear we delivered that! We appreciate you choosing Scott's Ivy Exxon. Thank you for the wonderful feedback and please let us know if there is anything else we can do for you!

Donna Brown on 04/10/2022

All I wanted was my tires rotated. Ended up paying them over $400 and had to have my car towed away from there as it would not start after they messed with it. Told me I needed brakes but just had those looked at 3 weeks prior somewhere and was told they were fine

Shop Reply

Donna, When you brought your car in on 3/31/22 your service request said there was vibration and or squeaking (happened once) after someone else had rotated your tires. You authorized us to inspect for this problem with a signed Pre-Service Check-in Sheet. We found tires were out of balance, but due to safety issues found during the courtesy check, we did not test drive the car. In order to provide the best service to all our clients we perform a very valuable courtesy check at no cost. This gives you an overall State of Health condition of your vehicle providing you information to make informed decisions about maintenance and repairs your car may need. This lets you decide how and when you would move forward with anything the car needs. It is a good thing we do this because we found a major fuel leak that is a severe fire hazard. If your car caught on fire, it could have been totally destroyed, and it could cause injury or death to anyone in the car. We take our client's safety seriously. That is why we informed you that the car was not safe to drive and that it would need to be repaired before being driven, either by us or towed to another repair facility. We emailed you a copy of the work performed to the point of finding the fuel leak, including estimates for inspecting the fuel leak issue, which you authorized us to inspect. When we lowered the fuel tank to inspect the fuel leak we found several leaks including, but not limited to, dry rotten rubber hoses and rusted metal lines from the fuel sending unit. Since the fuel tank was moved during inspection, the rusted fuel lines holes are now larger. You asked that we stop working on the car at this point, so we re-secured the fuel tank to the vehicle. But the dry rotten hoses could not be reattached, and the rusted fuel lines are still leaking. Again, we informed you that the car would need to be towed. Here is the link address to your report: https://motorist.autovitals.com/l/LFsJW1 You can see by the pictures in the report that the tires were indeed out of balance and subsequently repaired. You can also see the fuel leaks at the rusty lines and dry rotten hoses. Also pictured are the measurements for the brakes (front brakes are new, rear brakes at minimum for inspection). Without authorization to complete the repairs, there was no safe way for you to take the vehicle to another repair shop without towing.

Donna Brown on 04/06/2022

I took my car for a simple balancing of my tires. Ended up having to get my car towed away from there because it would no longer run. I would not recommend this shop to anyone. They did a full inspection of my car when they were not asked to. Just trying to get all the money they can from you.

Shop Reply

Donna, When you brought your car in on 3/31/22 your service request said there was vibration and or squeaking (happened once) after someone else had rotated your tires. You authorized us to inspect for this problem with a signed Pre-Service Check-in Sheet. We found tires were out of balance, but due to safety issues found during the courtesy check, we did not test drive the car. In order to provide the best service to all our clients we perform a very valuable courtesy check at no cost. This gives you an overall State of Health condition of your vehicle providing you information to make informed decisions about maintenance and repairs your car may need. This lets you decide how and when you would move forward with anything the car needs. It is a good thing we do this because we found a major fuel leak that is a severe fire hazard. If your car caught on fire, it could have been totally destroyed, and it could cause injury or death to anyone in the car. We take our client's safety seriously. That is why we informed you that the car was not safe to drive and that it would need to be repaired before being driven, either by us or towed to another repair facility. We emailed you a copy of the work performed to the point of finding the fuel leak, including estimates for inspecting the fuel leak issue, which you authorized us to inspect. When we lowered the fuel tank to inspect the fuel leak we found several leaks including, but not limited to, dry rotten rubber hoses and rusted metal lines from the fuel sending unit. Since the fuel tank was moved during inspection, the rusted fuel lines holes are now larger. You asked that we stop working on the car at this point, so we re-secured the fuel tank to the vehicle. But the dry rotten hoses could not be reattached, and the rusted fuel lines are still leaking. Again, we informed you that the car would need to be towed. Here is the link address to your report: https://motorist.autovitals.com/l/LFsJW1 You can see by the pictures in the report that the tires were indeed out of balance and subsequently repaired. You can also see the fuel leaks at the rusty lines and dry rotten hoses. Also pictured are the measurements for the brakes (front brakes are new, rear brakes at minimum for inspection). Without authorization to complete the repairs, there was no safe way for you to take the vehicle to another repair shop without towing.

Barbara Gavalier on 03/24/2022

Just made my 3rd visit (am new to C’ville) Thorough, great service. As an older single woman I felt cared for with regard to my vehicle which MUST remain reliable to keep my anxiety in check!!!

Shop Reply

Thank you, Barbara, for taking the time to leave us a great review! We take pride in customer service and appreciate you putting your trust in us. Our goal is to provide our customers with honest, reliable service. We appreciate your feedback and look forward to seeing you in the future!

Karel Bunker on 03/17/2022

Scott's does good work and is a well organized operation, but I felt like they charge a lot and push work that may not be necessary. Great place if money is no object and you want no hassle car repair. Here is my experience: I took my farm truck in for inspection and to look at a high idle problem. Passing inspection cost $850 for topped off fluids, a new tie rod end+alignment, and tightened wheel bearings. $160 of the bill was for a brake flush because the way the pedal felt 'wouldn't pass inspection'. Brakes still felt the same as they always have so I brought it back and they said they flushed them again. Pedal still feels the same, and I still received my sticker, so maybe the brake flush wasn't necessary. I polished my own headlights and replaced a home repair battery clamp instead of paying a couple more hundred dollars for them to do it. They also wanted $435 to replace a headlight they thought was broken but actually wasn't. Posted the video of that came with my inspection (they do provide a very nice report) and then my fix. Now i just have to send back these new $75 dollar headlights I ordered that I don't need ... Asking if they figured out anything with the high idle problem they said that to start to look at that it would be $185. I was a bit taken aback for going over the cost for the above work so I just said nevermind.

Shop Reply

Thank you for your feedback. We always try and provide the best service for the best price possible. I have tried to reach out to you to discuss these issues further, but did not reach you. Please reach out to me when you get a chance so that we may discuss this further.

Gregg Carrier on 03/04/2022

Scott's Ivy Exxon is 100% awesome. I am lucky to live a couple minutes away, so we started going here about 10 years ago. They are proactive about reaching out to me for scheduled maintenance, but they never try to upsell. They are honest as the day is long, and patient with a guy who doesn't know anything about cars. They know my name when I go there, and they are flexible in every way you could ask, whether with shuttle rides, early dropoffs, late pickups, and urgent jobs when they can accommodate.Best car maintenance and repair place I have ever used. Easy to recommend!

Shop Reply

Wow, thank you for the fantastic review and your kind words! It's always a pleasure having you in our shop, Gregg! We take pride in customer service and appreciate you putting your trust in us for so many years. Thank you for your recommendation and for choosing Scott's Ivy Exxon. We appreciate your loyal business and look forward to seeing you in the future!

Olivia Firsching on 02/16/2022

Everyone at Scott’s was extremely kind and helpful. Their work is thorough - the report I received after my vehicle’s oil was changed was impressively clear and detailed; among other inspection details, it included documentation of some irregularities discovered during the service, and the service advisor provided straightforward, helpful insight into those issues. Scott’s also provides a shuttle service to take you where you need (or want) to be while they work on your vehicle and pick you up once the service is finished, which is not only exceedingly generous, but makes the wait time efficient for customers. To top it all off, every person I encountered at Scott’s was warm and genuine - it is a place I would highly recommend and will most certainly return to in the future.

Shop Reply

Thank you for your kind words, Olivia! We're always happy to help in any way we can. Our goal is to provide our customers with an unbeatable experience every time and we're so pleased to hear we've delivered that. We appreciate your recommendation and look forward to having you back in the future!

Joshua on 01/23/2022

Went there for today for gas. Staff was welcoming enough but yet again I was not asked for the rewards card program.

Shop Reply

We appreciate your business and feedback, Joshua! For gas, Exxon has an app for purchasing gas that gives you rewards every time you spend. If you have any further questions, please reach out to us at (434) 293-2033.

Reds Riot on 01/23/2022

While we have only used Scott’s for inspections so far, we were fairly satisfied. Of one of the three vehicles we had inspected I did feel that they overcharged for headlamp polishing at $150. This time around they failed our inspection because we needed front brakes and rotors. Not surprising. Vehicles need maintenance. Their quote for repair however was shocking. About $1000. They blamed the outrageous price on the supply chain crisis but also said that they had the parts in stock. I called my regular mechanic who doesn’t do inspections and their quote was less than half. Needless to say I asked Scott’s of ivy to fail my vehicle so that I can get it fixed and then passed at a different station. We will not use them again.

Shop Reply

Hi, Reds Riot. We are very sorry that you feel this way. We know that we can be higher than some shops and that is because we use the highest quality parts and provide a 3-year 36,000-mile warranty on parts and labor. In turn, we will always provide a detailed estimate before the work is done so that you have the right to choose if you would like for us to do the repair. We have found that prices all over have increased and we are not immune. Parts pricing alone has skyrocketed. We have to balance meeting with demand and offering a fair price (for the customer and for us to stay in business). We have reached out to you directly to resolve the matter at hand. We appreciate your feedback and are sorry to have lost your business, but if a need ever arises, we will be here to help in any way we can.

Ron McCall on 01/16/2022

Friendly, professional service. Provided a ride home after dropping off my vehicle for service. I would recommend them.

Shop Reply

We’re always happy to help, Ron! Our goal is to provide our customers with an unbeatable experience every time and we're so pleased to hear we've delivered that. We appreciate your recommendation and look forward to helping you again anytime you need us!

Lindley Stakem on 12/26/2021

Helped with a tire repair last minute! Brought the car in, we investigated the giant bolt, and the repair was made. Told me flat tires are always a priority in the shop. Thank you!

Shop Reply

We appreciate your business, Lindley! Our main concern has always been the safety and satisfaction of our customers. We are glad to hear we have delivered that! We believe it is important to keep our customers in the loop on the health of their vehicle! Thank you for choosing Scott's Ivy Exxon!

Thomas Froncek on 12/15/2021

Excellent as usual!

Shop Reply

Thank you, Thomas. We appreciate your kind words and 5-star review! Please let us know if there is anything else we can do for you!

David Barton on 12/08/2021

Great service and great to deal with. Communication was excellent. Their shuttle service made it possible for me to have repairs done and get to and from work. Highly recommend them!

Shop Reply

Thank you for the great review, David! We pride ourselves on providing unbeatable customer service and are so happy to hear about your great experience with us. We appreciate you choosing Scott's Ivy Exxon and your recommendation! See you next time!

Jim Burchfiel on 12/05/2021

Scott's provides a written estimate prior to work being done, and if the job comes back under the estimate, the customer benefits. Have been using their services for over a year now, and am very satisfied.

Shop Reply

We are so happy to see you your first experience with us was a great one! Thank you for coming to us with your vehicle and we look forward to seeing you next time!

Liz Knutsen on 11/23/2021

Every person at Scott’s is friendly, knowledgeable and patient. They keep track of what I’ve had done on my car and what is coming up. I’m sure my car is in better shape because of their attention to detail. They always try to make scheduling work as best they can and have helped me several times with shuttle rides so I don’t have to take time off from work. I would highly recommend Scott’s Ivy Exxon. :)

Shop Reply

Liz, thank you so much for the positive review! We are so happy to hear that you have been coming back to us for your car needs. We strive on telling our customers the truth and getting them the best bang for their buck! We appreciate your recommendation and look forward to helping you again anytime you need us!

Geoffrey Fox on 11/10/2021

Friends and wonderful service

Shop Reply

Thank your for sharing this review, Geoffrey. We are proud to give our customers the very best service and repairs!

John DiClemente on 11/09/2021

Replace catalytic converter

Shop Reply

Thank you for coming to us for your catalytic converter service, John. We appreciate the support!

Amina Shenk on 11/03/2021

Great customer service: punctual, professional, reasonably priced. Also got a ride back home, so I didn’t have to wait, and was picked up to get the car.

Shop Reply

Amina, thank you for taking the time to share your experience and highlight our customer service. It was our pleasure to work with you.

Connie Bish on 11/02/2021

Needed pin hole in tire patched and I was in and out in less than 30 minutes. Thank you!

Shop Reply

Thanks for coming to us with your tire service needs, Connie. It was our pleasure to get you in and out quickly!

Jennifer Iyengar on 10/25/2021

We've been going to Scott's for years! They clearly communicate car needs and priorities and they're able to talk us through the pros and cons of different choices. I love that they keep up with registration and oil timelines and call and remind us to make appointments. It takes one more thing off my plate to keep up with!

Shop Reply

Jennifer, thanks for sharing this review! We take pride in doing the little things for our customers and delivering quality results!

Andrew Gnagy on 09/17/2021

Went here for my VA state inspection. Needed a few fixes and thought their prices were a bit high, so I thought "that's fine, I can fix most of this myself." Turns out, the lights they failed me for were functioning perfectly fine! I'll chalk it up to lack of attention rather than malice. They were polite and provided a shuttle ride back home, but glad I decided not to get anything fixed here.

Shop Reply

Andrew, our goal is to always provide quality and honest inspections and repairs. We appreciate your feedback and it was our pleasure to provide quality customer service.

Chris Hapgood on 09/09/2021

As usual, they do what they say, and they say what they do. Quick, fair price and efficient in-and-out.

Shop Reply

Thank you for trusting us to get the job done right, Chris. We are proud to deliver on expectations and keep your vehicle running properly!

Jessica Detmer-Lillard on 08/24/2021

It physically pains me to write this review because previously I always thought so highly of Scott's and trusted them for my maintenance. Starting at 16 that was where I took my car and I was excited to move back to Charlottesville knowing I had someone I trusted. But recently I had a really poor experience that makes me question my trust of them. My 2017 Honda CRV was around 35k miles and I went in for an oil change. It was recommended that at my next service (around 40k) I was going to need a lot of fluid exchanges. I was only partially surprised because I purchased the car around 27k miles and I had not properly done a 30k service due to Covid and not driving much. I mentioned needing the fluid exchanges to a mechanic friend who looked at me like I had 5 heads and told me it was way too early and to check my manual. The CVT transmission fluid exchange is not recommended until 90k miles. So they were suggesting it over 50k miles early and it is a $600 service so not something I want to just do if it's not needed. I was shocked but wanted to give them a chance to explain. Maybe the previous owner had done something that made it need this care earlier then normal. I called and talked to Lindsey who told me there was nothing wrong with my car but they follow older standards and do the service every 30k miles and of course varies based on how much you drive the car and if you are towing etc. I would think older standards were not based on CVT engines and the service should be done based on the vehicle instead. I just drive my car around town so no reason a more frequent service for towing should apply to me. It just seems wasteful to be doing a service 3x as much as the manufacturer recommends especially when they stated multiple times there was nothing about my car leading them to think a more frequent service would be needed. I called around to 3 other shops in the area all of whom said it was far too early. All around just very disappointed.

Daniel Gulde on 08/11/2021

These people must be sick. They charged me $38.00 for a tire patch. When I asked why it was so expensive they simply stated “it’s the price.” I would not go here if this price point and experience is representative of their pricing or professional attitudes otherwise

Shop Reply

Daniel, we are disappointed to see this review. We took on your tire repair instantly and provided a quality and efficient service experience. We hope for the chance to earn your business in the future.

Judy Weltman on 08/04/2021

We took our 20 year old F150 in for state inspection and maintenance. They were thorough and provided information on what need to be done right away and what could be deferred. Lindsay was extremely and a very knowledgeable as the service manager. Will definitely keep you their services.

Shop Reply

Thank you for bringing your Ford F-150 to us for its inspection and maintenance needs. It was our pleasure to provide a professional service and we look forward to working with you next time!

Nell Boeschenstein on 07/27/2021

My family has been going to Scott for years. He is great and his business is great. Honest and friendly and good people. Highly recommend.

Shop Reply

We take pride in providing quality auto service with an emphasis on customer service. Thank you for trusting us with your family vehicle's, Nell!

Stu Wilson on 07/23/2021

Quick service to patch slow leak in tire..

Shop Reply

It was our pleasure to provide a quality and efficient tire repair service! Thanks for the review, Stu!

Ryan McFadden on 07/16/2021

We’ve been using Scott’s for close to a decade now and have always found their quality of work and customer service to be stellar. We’ve worked directly with Scott on many occasions, and both Jason and Lindsay go above and beyond.

Shop Reply

Ryan, thank you for trusting us for the last 10 years. We are proud to go above and beyond for our customers and provide a quality auto service.

Ginger Newsome on 07/15/2021

Unfortunately the repair was not done at Scott's. The repair estimate was more than the vehicle was worth.

Shop Reply

Ginger, it is always our goal to deliver our customers with a quality service experience for a fair price. If you would be willing to call our shop, we would appreciate the chance to speak with you. Thank you!

Lydia D Moore on 07/02/2021

We were so happy with the service here. Scott is professional, friendly, knowledgeable and extremely proactive. We were notified regularly throughout the process of having my AC repaired and we appreciated the over communication. I love how they provide such a detailed report on your car and make recommendations on every area and estimated costs. Text message reminders are helpful and the online report was great too . They are efficient and definitely I can say this was the best service I have ever received at an auto shop. We are thrilled to have found it having recently moved here and having a not-so-great experience at another place in town.

Shop Reply

Lydia, we are happy you found us for your auto service needs and we look forward to providing more great experiences in the future!

kim free on 07/02/2021

Love the detailed reports and photographs you receive with service. A+

Shop Reply

We are proud to provide a detailed service experience for our customers, Kim. Thank you!

Benji Hall on 06/22/2021

Very thorough, professional, and honest. I have used them twice since moving to town and been pleased both times

Shop Reply

Thank you for sharing a review, Benji!

E. Rexrode on 06/21/2021

Most appreciative of the shuttle service and the very thorough and detailed analysis. However, after gathering second and third opinions from other mechanics, I found that not all the service that Scott's claimed to be required to pass state inspection were actually required. The result for me was spending well under $1000.00 as opposed to the $2800.00 Scott's wanted.

Shop Reply

Mr Rexrode, I called to talk with you about your concerns and left a voicemail message to see if you would call to discuss this. I am sorry you received different information about what your car needed for VA State Inspection. We take State Inspections very seriously since car safety effects everyone on the highways. A VA State Inspection should get the same result by every inspector, but as they are performed by humans either we made a mistake or the other inspector made a mistake. I definitely want to know if we made a mistake so we can correct this and not have it happen again. If the other shop made the mistake, then you may have received a good inspection sticker on a car that does not actually pass inspection. Could you please let me know which of the items that we found that fail inspection and sent you pictures of that the other inspector said were OK?

Holly Mangum on 06/10/2021

I love Scott's Ivy Exxon! They are very reliable and I go to them for my inspection every year. Recently I had a screw puncture my tire and they were able to accommodate me on short notice and patched it up in just a few minutes.

Shop Reply

Thank you for trusting us with your vehicle's inspections, Holly. It was our pleasure to also repair your tire!

Donald Wheeler on 06/10/2021

I brought my 2007 Toyota Highlander to Scott's Ivy Exxon for a state inspection, and was pleased that it passed without any needed repairs.

Shop Reply

Thanks for bringing in your Toyota Highlander for a state inspection, Donald! We appreciate your feedback and were glad to see it pass!

C Brauner on 06/10/2021

Scott’s Ivy Exon is a place you can trust to take excellent care of your car. Scott and his employees always give me high quality personal service for a great value. I have been trusting my car to them for many years now and am never disappointed. They give clear electronic diagnostic checkups on the car and never take advantage of me. My car continues to run well because of them. I also appreciate their complimentary shuttle service. During time of COVID 19 they even picked up my car and returned it disinfected after servicing it! Thank you again Scott and Jason!!

Shop Reply

We were happy to provide quality service and go the extra mile during this pandemic. Thank you for sharing!