We are a Digital Shop
Our Digital Shop Puts Your Needs First
Finding a trustworthy auto repair shop in Charlottesville is one of the great challenges in life. With our Digital Shop, you need look no further. Here at Scott's Ivy Exxon, we are equipped with SmartFlow, the most technologically advanced solution in the industry. Whether you’re in , , or with SmartFlow, you will finally receive the service and value you deserve from your automotive repair provider.
Scott's Digital Shop program gives your vehicle a complete overview with our digital inspections and comprehensive health score. This provides you with the proper information to determine the best course of action to take with your vehicle’s health.
On top of that, our system grants you two-way digital communication with our Digital Shop. This enables you to receive your digital inspection, educate yourself on our proposed actions, then give our technicians your approval on which repairs you want to be completed and those you want to put on hold.
What is SmartFlow?
The most technologically advanced solution for complex auto repairs goes by one name: SmartFlow. Seeing as certain vehicle conditions are easier seen than explained, the age-old saying proves true: "A picture is worth 1000 words."
SmartFlow is being integrated into more and more auto repair shops throughout the country. This completely paperless technology simplifies the auto repair process while providing customers with increased visibility and overall confidence from start to finish.
How Does Smartflow Benefit Car Owners?
The name literally defines itself: "Smartly maximizing the workflow." SmartFlow is an all-in-one communications solution for auto repair businesses and customers alike, and is available at Scott's Ivy Exxon.
Features of SmartFlow at Scott's Ivy Exxon Automotive & Tire include:
- A comprehensive inspection with photos and video.
- Visual verification of the exact issues affecting the vehicle.
- Sharing of all information, including repair procedures required.
- Simplified spelling out of all corrective steps ahead.
- Education on a vehicle’s overall system and operations.
- Demonstrations of how damaged or worn-out parts affect safety.
- Future repair recommendations ranked for priority and urgency.
- Information conveyed on vehicle status every step of the way.
- Choices of communication via text, email, phone.
- Paperless from start to finish!
Thanks to SmartFlow, drivers in Charlottesville, VA, and surrounding areas see with their own eyes what ails their vehicle, rather than simply taking a service advisor’s word for it. Along with this, detailed inspection reports are delivered directly to the motorist’s email inbox.
Altogether, drivers in Charlottesville have every tool at their fingertips to approve all needed work, based on the most thorough inspections and accurate diagnoses of any vehicle. SmartFlow ultimately benefits the entire working relationship between shop and driver; it truly defines the future of auto repair and is available to you at Scott's Ivy Exxon Automotive & Tire.
Putting customers first; building strong, lasting relationships through complete communication: This is SmartFlow.
Digital Inspections
A Digital Inspection at Scott's Ivy Exxon Automotive & Tire gives you a straightforward understanding of your vehicle’s health. Regardless if your car is a Honda, Toyota, Buick, or another make, the power to make an informed decision on recommended repairs is yours, all with the push of a button. Best of all, it’s straightforward and easy to understand. Make an appointment at Scott's Ivy Exxon Automotive & Tire, in Charlottesville, VA, and see what is in store.
Gone are the days of a technician trying to describe your vehicle’s issues over the phone. During our comprehensive digital inspection, technicians at Scott's Ivy Exxon Automotive & Tire scrutinize your vehicle bumper-to-bumper and take a series of photos.
When the digital inspection is complete, Scott's Ivy Exxon will send you a detailed report by email or text message. This way you will see with your own eyes what ails your vehicle, and you will have the ability to research the issue. Once you are up-to-date on the status of your vehicle, you can decide which repairs Scott's Ivy Exxon Automotive & Tire will complete now and which ones to save for a later date.
The best part is that the value of our digital inspection increases with time. You will be able to track the deterioration of your vehicle’s health in targeted areas, as well as pinpoint simple maintenance procedures to avoid costly repairs down the road. This process ultimately benefits the working relationship between Scott's Ivy Exxon Automotive & Tire, and driver from beginning to end, truly redefining the future of auto repair.
